Senior Technical Product Manager

Summary

Join Aledade as a Senior Technical Product Manager and play a key role in overseeing, developing, and managing the company's Salesforce platform. You will craft and execute the long-term vision for Salesforce implementation, gather requirements from stakeholders, and collaborate with tech partners. This role requires ensuring platform alignment with business objectives, leveraging Salesforce expertise to enhance user experience, and driving business value. You will partner with business owners, optimize workflows, and develop user stories. The position demands a strong understanding of Salesforce and proven product management experience. Aledade offers a comprehensive benefits package including flexible work arrangements, health insurance, paid time off, parental leave, and more.

Requirements

• 6+ years of product management experience in technology, technology-enabled services industry, or a SaaS product
• Proven track record working as a product manager in Salesforce, including experience with Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce solutions

Responsibilities

• Partner with business owners to cultivate a shared vision for Aledade’s CRM ecosystem, develop alignment on constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective
• Ongoing optimization of user workflows and capabilities, including monitoring of key metrics & incorporation of user feedback
• Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution
• Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes
• Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration

Preferred Qualifications

• Deep understanding of Salesforce platform features, capabilities, and limitations
• Proficient in leveraging Salesforce Analytics and reporting tools (e.g., Salesforce Reports, Dashboards, and Tableau) to make data-informed decisions and track key performance indicators (KPIs)
• Demonstrated innovation in designing Salesforce product enhancements or features that significantly improve user experience and business outcomes
• Experience working closely with software engineers, designers, and other technical teams to ensure efficient product development, implementation, and timely delivery of features
• Experience with and understanding of the software development lifecycle and software development methodologies. Preferably experience with Agile / Scrum teams
• Excellent organizational and communication skills with an emphasis on problem-solving and building subject matter expertise
• Ability to effectively engage with diverse stakeholders, gather feedback, and clearly articulate product vision
• Ability to analyze data, identify trends, and make informed decisions based on insights gained
• Passion for understanding customer needs and delivering a user-centric experience

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options