Senior Technical Product Manager

Summary

Join Aledade as a Sr. Technical Product Manager and become a key member of the team designing technical, service, and content solutions for patient outreach. Collaborate with various teams to define project goals, solution scope, and implementation plans. You will own the roadmap for internal platforms, enhancing service offerings to track patient interventions. Your mission is to deliver new internal tooling for complex patient care and preventive health, from 0-1 pilots to improving at-scale offerings. The ideal candidate possesses a strong background in internal platforms, healthcare data/workflows, and senior product management leadership. This role requires strong collaboration and communication skills to manage a broad set of stakeholders.

Requirements

• 8+ years of product management experience in technology, technology-enabled services industry, or a SaaS product
• Experience using data and primary research to inform solution design, decision-making, and internal business understanding
• Experience with and understanding of the software development lifecycle, inclusive of data architecture, front-end workflow applications, integration, and/or AI
• Experience leading Agile / Scrum teams and leveraging Agile methodology/concepts in product development
• Product development experience in the context of the development of a healthcare technology, call center or AI products
• Experience with end-user design practices and ability to evaluate workflows and operational processes for the purpose of defining efficiency improvements, measurement tools, implementation requirements, and continuous improvement
• Excellent organizational and communication skills in managing a broad set of stakeholders, including clinical staff, physicians, call center operators, executives, business leaders, and technologists
• Ability to collaborate with cross-functional teams to define and implement technical solutions for complex problems in healthcare

Responsibilities

• Partner with business owners to cultivate a shared vision for the problem space, constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective
• Ongoing optimization of live user workflows and capabilities including monitoring of key metrics & user feedback
• Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution
• Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes
• Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration

Preferred Qualifications

• Strong organizational and time-management skills to manage sprint schedules, deadlines, and anticipate blockers
• Proven track record of successfully managing & growing internal platform products
• Ability to create intelligible documentation and diagrams to communicate complex technical concepts, user workflows, or data flows to audiences with varying technical understanding
• Understands best practices in data modeling, interoperability, architecture, and AI Products, preferable with some exposure to technology platforms inclusive of AWS, Databricks, Spark, Kafka, Docker, and/or Kubernetes
• Experience with relevant healthcare and/or contact center technologies and workflows, such as customer relationship management (CRM) software, telephony, EHRs, population health products (PHM), practice management solutions, and revenue cycle management (RCM)
• Knowledge/proficiency with SQL, ideally with Snowflake
• Experience with incorporating AI into existing products, services, or workflows to streamline efficiency and drive outcomes
• Ability to interface with a broad set of stakeholders including analytics, engineering, product, and others, with the communication and storytelling skills to manage expectations and prioritize solutions that address broad stakeholder needs
• Industry knowledge of value-based care and/or quality measurement related to primary care, such as Accountable Care Organizations (ACO), Medicare Shared Savings Program (MSSP), Medicare Advantage, Stars, HEDIS, or other healthcare innovation models

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options