Invoca is hiring a
Senior Technical Product Manager

Summary

Join Invoca as a Senior Product Manager for the Customer Data engineering team and shape the company's customer data vision, strategy, and roadmap. You will work closely with cross-functional teams to optimize Invoca’s powerful data and analytics to enhance customer experiences, optimize data management, and further drive actionable insights.

Requirements

• 3-5 years of experience in product management, with a focus on technical products and data management
• At least 1+ year of experience working with Customer Data Platforms or executing data strategy for a SaaS platform
• Deep understanding of Customer Data Platforms, data integration, and data management technologies
• Experience with CDP tools such as Segment, BlueConic, Tealium or similar is highly desirable
• Experience in conversation intelligence is a plus
• Experience with pricing and packaging is also a plus
• Excellent analytical, problem-solving, and decision-making skills
• Strong ability to translate complex data concepts into actionable strategies and solutions
• Proven experience leading cross-functional teams and managing stakeholder relationships effectively - ideally at multi-product companies
• Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively
• Well versed in agile methodologies and tools and experience working in an agile/scrum environment
• Demonstrated skills in gathering detailed requirements, identifying elegant solutions to complex problems, organizing resources, and scheduling risk management
• Ability to thrive in a fast-paced environment where continuous improvement and innovation is key
• Strong technical aptitude, business sense, product common sense, and curiosity combined with an authentic love for products, people, and innovation

Responsibilities

• Define and implement the company’s customer data strategy, focusing on balancing standards with flexibility, ensuring data quality, and alignment with Invoca’s long-term goals
• Develop and execute a roadmap for leveraging best practices from CDPs to improve our customer data management and analytics
• Collaborate with engineers, data scientists, and other stakeholders to ensure Invoca’s data is effectively utilized for customer segmentation, personalization, and analytics through platform capabilities and best practices
• Work closely with engineering, marketing, sales, and customer success teams to gather requirements and deliver data solutions that address business needs
• Facilitate communication and coordination between teams to ensure alignment on data initiatives and objectives
• Build consensus and coordinate product development with engineering - acting as product owner for an agile development scrum team
• Manage the product lifecycle from concept to launch, including requirements gathering, user stories, and prioritization
• Work closely with our UX Designers, Marketing and Customer Success teams to integrate usability studies, market analysis and customer research into product requirements to ensure products meet customer needs and exceed customer expectations
• Collaborate with the Data Science team to further our use of AI in offering customer-centric solutions
• Ensure that data management practices comply with relevant regulations and standards (e.g., GDPR, CCPA)
• Track and analyze the performance of data strategies and CDP initiatives, using metrics and customer feedback to drive continuous improvement
• Stay up-to-date with industry trends, emerging technologies, and best practices related to data management and CDPs
• Evaluate new tools and technologies to enhance our data strategy and capabilities

Benefits

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees
• Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%
• Stock options - All employees are invited to ownership in Invoca through stock options
• Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program
• Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs
• Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more