Senior Technical Product Manager

Summary

Join ServiceNow as a Product Manager to enhance and support our software delivery infrastructure, focusing on release engineering, automation, vulnerability testing, deployment, configuration management, and monitoring systems. Collaborate with cross-functional teams to improve our ServiceNow platform and Developer Experience (DevX) product suite. Drive innovation in our developer platform using cutting-edge technologies. Build next-gen DevX products, define technical requirements, establish success metrics, and create functional and technical documentation. This role demands strong communication, problem-solving, and collaboration skills within a geographically dispersed team. You will need experience in integrating AI into work processes and a deep understanding of customer needs.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years of experience as a Product Manager
• Experience on delivering product solutions on a Developer experience and developer productivity solutions
• Prior Software Engineering (or equivalent) experience, with the ability to deeply embed and collaborate with teams of engineers
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Drive solution development through big-picture thought process
• Ability to make trade-off decisions between possible and desirable, with a keen sense of what is technically feasible
• Comfortable delivering product presentations to large audiences
• Proven ability to execute plans with resiliency and get things done
• Strong verbal and visual communication skills
• Exceptional problem-solving skills
• Enjoy working in a highly collaborative geographically spread team-environment

Responsibilities

• Build the next-gen Developer Experience products suite and convert them into high-level feasible technical requirements that are scalable and performant
• Own and influence the vision, roadmap, strategy, and requirements of DevX product suite and effective prioritisation across products and customer feedback
• Establish and track metrics to measure success and impact of the products
• Write the functional and technical documents for the products and keep them updated
• Curiosity to know your end-users and empathy to understand their situation and problems
• Effective communication in a high-impact, customer-focused, and highly collaborative team environment
• Collaborate regularly with cross-functional teams such as engineering, UX, operations, security, product and customers
• Stay updated with the related technologies to ensure our products are competitive and modern