Senior Technical Product Manager

Summary

Join Shopmonkey as a Senior Technical Product Manager to lead platform architecture, developer experience, and infrastructure initiatives. You will own the technical product strategy for internal and public developer experiences, and platform reliability. This role demands deep technical understanding, strong product sense, and the ability to connect technical complexity with business value. You will collaborate with engineering, DevOps, external developers, and customer-facing teams to ensure platform scalability and exceptional developer experiences. The position requires 6+ years of relevant experience and a strong background in API design, developer experience, and platform-as-a-service concepts. Shopmonkey offers a fully remote work environment with various benefits including health insurance, paid time off, and a competitive salary.

Requirements

• 6+ years in technical product management, platform engineering, or software architecture roles
• Deep understanding of cloud infrastructure, microservices architecture, and distributed systems
• Experience with CI/CD tools, monitoring systems, and developer productivity platforms
• Strong background in API design, developer experience, and platform-as-a-service concepts
• Demonstrated success shipping complex technical products in fast-paced environments
• Excellent technical communication skills with the ability to translate complex technical concepts for diverse audiences

Responsibilities

• Define and execute the technical roadmap for platform reliability, scalability, and performance
• Set goals and metrics for driving SRE initiatives related to monitoring, alerting, incident response, and DR
• Drive a platform architecture roadmap that balances technical debt, performance, and business needs
• Establish and maintain SLAs, SLOs, and error budgets for critical platform services
• Collaborate with infrastructure teams to optimize cloud costs and resource utilization
• Own the CI/CD pipeline strategy and tooling to accelerate development velocity
• Define developer productivity metrics and drive improvements in build times, deployment frequency, and lead time
• Lead initiatives to improve code quality, testing automation, and development workflows
• Partner with engineering teams to identify and resolve developer pain points
• Establish best practices for code reviews, documentation, and knowledge sharing
• Develop and execute the roadmap for public APIs, webhooks, and Enterprise Data Streaming (EDS)
• Define API design standards, versioning strategies, and developer documentation
• Lead developer portal initiatives and developer community engagement
• Establish API usage analytics, rate limiting, and security policies
• Work with enterprise customers to understand integration needs and requirements
• Lead technical product strategy sessions with engineering leadership and architects
• Collaborate with product teams to ensure platform capabilities support feature development
• Partner with sales and customer success to understand enterprise integration requirements
• Drive technical evangelism and thought leadership for Shopmonkey's platform capabilities

Preferred Qualifications

• Experience with automotive or B2B SaaS platforms
• Familiarity with modern development tools (GitHub, GitLab, Jenkins, etc.), monitoring platforms (DataDog, New Relic, etc.), and product tools (Linear, etc.)
• Ability to travel periodically for customer visits and technical conferences

Benefits

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program
• Reimbursement for a personal health and wellness membership
• Generous parental leave
• 401(k) available upon hire
• 11 paid holidays
• Flexible time off - take the time off you need!
• Matching donations for approved charitable organizations
• Group volunteer efforts
• Fully Remote Work!
• Up to $750.00 to set up your home office
• $20 phone/internet monthly reimbursements
• Virtual activities and in-person meet-ups
• Laptop and super rad swag provided
• Unique opportunity: This is the best form of hybrid! All teams get to travel and meet up for collaboration at least once/year