Senior Technical Program Manager - Product Owner

Summary

Join KnowBe4 as a Technical Program Manager (TPM) and translate our strategic product vision into detailed technical user stories for our engineering teams. You will facilitate requirement discussions, write user stories, lead technical requirements gathering sessions, and facilitate architectural discussions for complex projects. The role involves close collaboration with Product Management and Engineering teams to ensure initiatives are clearly defined, broken down into milestones, and translated into prioritized user stories. This position requires a strong blend of project management, business analysis, and technical expertise. KnowBe4 offers a fantastic benefits package including company-wide bonuses, referral bonuses, adoption assistance, tuition and certification reimbursement, and more.

Requirements

• BS or equivalent plus 6 years experience as a Technical Program Manager, Software Developer or Software Tester
• A strong blend of project management, business analysis and technical experience and the ability to work well in a team environment
• Excellent technical knowledge of current web technologies building commercial enterprise software applications
• Excellent verbal & written communication skills
• Experience with AWS & CI/CD environments
• Experience with JIRA
• Experience with UX/Prototyping tools, for instance LucidChart, Figma
• Experience with relational databases, MySQL or equivalent
• Experience working in agile environments
• FrontEnd web standards: CSS3, HTML
• Minimum 5 years hands-on technical experience in an IT related industry

Responsibilities

• Facilitate refinement discussions to drive out needed functional requirement details
• Write User Stories based on high-level strategic initiatives supplied by the Product Management
• Lead technical requirements-gathering sessions on complex engineering programs spanning multiple engineering teams
• Facilitate architectural discussions for any complex technical projects
• Help the PM to get Initiatives clearly defined, gathering any needed background information for the PM
• Assist the Team to understand the PM’s intent for the initiative, and then break the initiative down into milestones in order to facilitate accurate estimates
• Translate initiatives into groomed and prioritized (Ready) User Stories

Preferred Qualifications

• Prior Software Developer experience is a plus
• Product Owner or Product Manager experience is a plus
• Strong time management skills with adaptability to manage work on multiple projects and priorities

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• A relaxed dress code