Senior Technical Support Colleague - Customer Service

Summary

Join a leading European home appliance manufacturer committed to innovation and value creation. As a technical trainer, you will manage technical training, provide technical support to technicians and service partners, handle complaint resolution, and support the Gaggenau brand. You will also manage and maintain measuring instruments. The role requires a minimum of 3 years of relevant experience in home appliance repair or a similar technical field, along with excellent communication skills and English proficiency. Competitive compensation, including performance-based bonuses, benefits, and home office opportunities, are offered. Individual training and development opportunities are also available.

Requirements

• Home appliance technician or similar technical qualification
• Minimum 3 years of relevant professional experience
• English language skills (spoken and written)
• Excellent communication skills

Responsibilities

• Manage technical trainings (conducting trainings, documentation, knowledge management, technical support for technicians and service partners)
• Provide technical assistance in complaint handling
• Support the Gaggenau brand
• Handle and maintain measuring instruments

Benefits

• Competitive compensation package (performance-related bonus, SZÉP card, health insurance package)
• Multinational work environment
• Home office opportunities
• Individual trainings, development opportunities