Senior Technical Support Engineer

Summary

Join Accesa as a Technical Support Engineer and contribute to the optimal performance of M365 services for a major financial-banking client in Germany. You will be responsible for troubleshooting issues, managing tickets, ensuring security and compliance, and collaborating with cross-functional teams. This role requires proven experience in M365 support, strong technical skills, and proficiency in German and English. Accesa offers a comprehensive benefits program focused on physical, emotional, social well-being, and work-life fusion, including premium medical coverage, therapy sessions, and flexible working schedules.

Requirements

• Proven experience as a Technical Support Engineer or similar role, with a minimum of 3 years of experience in supporting M365 services
• Hands-on experience with configuration, and administration within the M365 environment
• Strong understanding of security best practices for M365 services
• Experience with system monitoring, performance tuning, and troubleshooting within M365
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Proficiency in German (B2/C1) and English, both written and spoken

Responsibilities

• Ensure optimal performance and uptime for key M365 services, particularly Teams, SharePoint, OneDrive, O365 and Exchange/Outlook Client
• Provide advanced support for M365-related issues, diagnosing and resolving technical problems promptly to minimize disruption and ensure seamless user experiences
• Conduct essential upgrades, patches, and enhancements across the M365 environment to maintain system integrity and performance. Ensure all services are up-to-date and aligned with business requirements
• Implement and uphold security protocols to protect M365 services from unauthorized access, ensuring compliance with industry standards and organizational policies
• Work closely with cross-functional teams to ensure the smooth operation of M365 services. Provide technical expertise for ongoing projects and support cross-departmental collaboration
• Manage and resolve support tickets using a ticketing system, prioritizing tasks to meet service level agreements (SLAs) and ensuring timely resolution of all issues

Preferred Qualifications

• Certifications related to M365 services (e.g., Microsoft Certified: Teams Administrator Associate, SharePoint Administrator, etc.) are a plus
• Experience with PowerShell scripting and automation for managing M365 services

Benefits

• Premium medical package for both our colleagues and their children
• Dental coverage up to a yearly amount
• Eyeglasses reimbursement every two years
• Voucher for sport equipment expenses
• In-house personal trainer
• Individual therapy sessions with a certified psychotherapist
• Webinars on self-development topics
• Virtual activities
• Sports challenges
• Special occasions get-togethers
• Yearly increase in days off
• Flexible working schedule
• Birthday, holiday and loyalty gifts for major milestones