Senior Technical Support Engineer

Summary

Join Conduit, a leading rollup-native cloud platform scaling Ethereum, as a Solutions Engineer. You will work closely with engineering and GTM teams to support customers, maintain rollup stack offerings, and ensure a seamless onboarding experience. This role requires strong technical skills, experience with technical services, and the ability to debug complex issues. You will contribute to product strategy and work with highly technical products and customers in a B2B SaaS or cloud infrastructure environment. Conduit values individuals who are deeply curious, self-directed, and passionate about solving challenging technical problems. The company offers a collaborative environment with a focus on innovation and growth within the crypto ecosystem.

Requirements

• Have strong background in technical services, technical support, solutions engineering, or solutions architecture
• Have experience working highly technical products and customers, especially in B2B SaaS or cloud infrastructure
• Be able to read and write small bits of code in multiple languages

Responsibilities

• Work closely with the engineering and GTM team to support customers and maintain the rollup stack offerings and customizations
• Ensure customers have a white-glove experience onboarding to Conduit
• Be the first line of defense when technical issues pop up that need de-bugging
• Contribute to defining Conduit’s product strategy and roadmap with the rest of the team

Preferred Qualifications

• Love delighting customers by solving their problems
• Can debug problems across the stack, such as networking issues, performance problems, or memory leaks
• Love rollups and their potential to exponentially scale Ethereum, and are excited about building best-in-class tooling and infrastructure for it and around it
• Own problems end-to-end, and are willing to pick up whatever knowledge you're missing to get the job done