Senior Technical Writer

Summary

The job is for a Technical Writer at Celonis, a fast-growing SaaS firm specializing in Process Mining technology. The role requires gathering technical information from developers, creating high-quality documentation, and collaborating with various teams to improve the self-service experience for customers.

Requirements

• Self-starter who can take the initiative with minimal supervision
• Comfortable working independently to gather information from software developers and product management about new features, and create (helpful, interesting, well-organized, consistent, high-quality) content from scratch
• Prior experience documenting SaaS, client-server, on-premise, and cloud software applications
• Know how to participate in agile feature team meetings and represent the interests of the tech pubs team. If you have a great idea to improve a product feature, share it!
• Enjoying learning and using new products, testing the documentation you write and becoming an expert user
• Are confident in managing multiple tasks and solve problems in a fast-paced environment to create dynamic content for incremental feature delivery
• Work closely with customer success to identify opportunities to make the documentation better
• 3+ years of technical writing or KCS experience in enterprise software
• Possess excellent content planning, organization, and time management skills
• Have the ability to act as an information designer, project manager, writer, editor, and publisher
• Experience working in Agile development environments, documenting APIs, (REST, and SOAP) or other programming languages with the ability to understand and write sample code
• Experience with Markdown, HTML, CSS, SQL, or other Web technologies is highly beneficial
• Excellent (fluent) spoken and written English. Although all of our documentation will be written in English, other languages would be advantageous

Responsibilities

• Create, revise and publish world-class documentation
• Build relationships with product and engineering teams and actively participate in Agile teams
• Become a subject matter expert (SME) developing expertise in your product area(s)
• Collaborate with Product, Design, and Engineering on writing best practices and consistent use of taxonomy
• Write, edit and review product UI components, in-app text strings and error messages. Suggest improvements and drive consistency
• Partner with Celonis Academy, Customer Support and Community teams to create the best self-service experience for customers
• Improve documentation through feedback analysis, support tickets and interviews
• Take on additional improvement projects to improve overall documentation quality

Benefits

• The unique opportunity to work with industry-leading process mining technology
• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
• Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
• Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future