Remote Senior Technical Writer
closedCelonis
πRemote - United States of Europe (European Union)
Job highlights
Summary
The job is for a Technical Writer at Celonis, a fast-growing SaaS firm specializing in Process Mining technology. The role requires gathering technical information from developers, creating high-quality documentation, and collaborating with various teams to improve the self-service experience for customers.
Requirements
- Self-starter who can take the initiative with minimal supervision
- Comfortable working independently to gather information from software developers and product management about new features, and create (helpful, interesting, well-organized, consistent, high-quality) content from scratch
- Prior experience documenting SaaS, client-server, on-premise, and cloud software applications
- Know how to participate in agile feature team meetings and represent the interests of the tech pubs team. If you have a great idea to improve a product feature, share it!
- Enjoying learning and using new products, testing the documentation you write and becoming an expert user
- Are confident in managing multiple tasks and solve problems in a fast-paced environment to create dynamic content for incremental feature delivery
- Work closely with customer success to identify opportunities to make the documentation better
- 3+ years of technical writing or KCS experience in enterprise software
- Possess excellent content planning, organization, and time management skills
- Have the ability to act as an information designer, project manager, writer, editor, and publisher
- Experience working in Agile development environments, documenting APIs, (REST, and SOAP) or other programming languages with the ability to understand and write sample code
- Experience with Markdown, HTML, CSS, SQL, or other Web technologies is highly beneficial
- Excellent (fluent) spoken and written English. Although all of our documentation will be written in English, other languages would be advantageous
Responsibilities
- Create, revise and publish world-class documentation
- Build relationships with product and engineering teams and actively participate in Agile teams
- Become a subject matter expert (SME) developing expertise in your product area(s)
- Collaborate with Product, Design, and Engineering on writing best practices and consistent use of taxonomy
- Write, edit and review product UI components, in-app text strings and error messages. Suggest improvements and drive consistency
- Partner with Celonis Academy, Customer Support and Community teams to create the best self-service experience for customers
- Improve documentation through feedback analysis, support tickets and interviews
- Take on additional improvement projects to improve overall documentation quality
Benefits
- The unique opportunity to work with industry-leading process mining technology
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
This job is filled or no longer available
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