Senior Technical Writer

Summary

The job involves creating, enhancing, and maintaining documentation for a government software product suite at Clariti, a company that empowers governments to deliver exceptional citizen experiences. The role requires 6+ years of technical writing experience, preferably in SaaS or software development, and a bachelor's degree in English, Communications, Technical Writing, or a related field. The employee will work closely with cross-functional teams and create clear, concise, user-friendly documentation.

Requirements

• 6+ years of related experience in technical writing, preferably in SaaS or software development
• Bachelor's degree in English, Communications, Technical Writing, or a related field (or equivalent work experience)

Responsibilities

• Collaborate closely with product managers and customer support to gather information and ensure accuracy and completeness of best-in-class documentation
• Develop and maintain comprehensive documentation for Clariti software products including user guides, release notes, API documentation, online help
• Track and report on the progress of documentation developments
• Collaborate with the Manager, Technical Writing and the documentation team to develop a scalable documentation strategy
• Create and manage content that is consistent with Clariti's style guidelines & best practices and work closely with content contributors, providing guidance and suggestions to authors in accordance with established templates and best practices
• Work with Product Managers to ensure corporate style/tone, proper grammar, and consistent flow and organization are incorporated into end-user documentation
• Conduct research and gather feedback to continuously improve documentation quality and usability
• Determine the need for end-user documentation by gathering usability feedback from internal & external customers and stakeholders
• Assist with documentation site restructuring and migration to a new site
• Develop and maintain a documentation library to ensure all content is up-to-date and easily accessible, including performing ongoing content audits and documentation reviews with the team
• Support other technical writing team members, as required
• Work with the Manager, Technical Writing to identify the documentation priorities
• Strive to become a subject matter expert on Clariti's products
• Manage own product documentation release timelines
• Perform duties as scrum master for the Documentation Scrum, including some scrum ceremonies as required
• Stay current with industry trends and best practices in technical writing and documentation

Benefits

• 100% ‘remote-first’ Work Environment
• Flexible Work Hours
• Competitive Total Compensation
• Personal Time Off (PTO)
• Comprehensive Extended Benefits package
• $500 Annual Wellness Spending Account (prorated based on start date)
• An Annual Professional Development budget
• Team Building Initiatives
• Onboarding & Quarterly WFH budget
• Tech Tools and Stack