Senior Technical Writer

Summary

Join JumpCloud, a leading provider of unified open directory platforms, as a Senior Technical Writer and contribute to the growth of their ever-expanding platform. You will be responsible for developing comprehensive documentation, collaborating with various departments, implementing documentation standards, leading documentation projects, reviewing and revising content, adopting new tools and technologies, providing mentorship, ensuring technical accuracy, optimizing searchability, and gathering user feedback. This role requires 8+ years of experience in technical writing and content strategy, particularly in SaaS technology companies. You should be skilled in data-informed content creation, empathize with IT users, and have experience working in an agile environment. JumpCloud offers a remote-first work environment and is committed to building connections and fostering a collaborative culture.

Requirements

• You have 8+ years of related experience in Tech Writing and/or Content Strategy at fast-paced tech companies delivering customer value quickly to the market
• You have direct work experience in Technical Writing and content creation for SaaS technology companies
• You’ve shipped products over the years & are skilled at balancing both business-to-consumer and business-to-business considerations
• You’re well-versed in data-informed content creation & development
• You empathize with our unique IT users & are skilled at simplifying complex functional operations into clear & intuitive content
• You have experience working in an agile environment with design, product, & engineering  leaders to align on product strategy
• You’re a trusted mentor. Your actions, experience, & knowledge are influential to content and content creators
• You’re passionate about content culture. You’re a voice of technical writing, content strategy, writing principles & methods across all functions and levels of the organization
• You drive collaboration across Engineering & Product teams to maintain a cohesive voice and tone throughout the product documentation
• You foster a work environment that encourages mentorship, trust, respect, and collaboration
• This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role

Responsibilities

• Develop Comprehensive Documentation. Scope, author, and publish new customer documentation for JumpCloud’s Help Center and update existing content
• Collaborate Across Departments. Work closely with engineering, product management, and customer support teams to gather product information and ensure accuracy and effectiveness of documentation
• Implement Documentation Standards. Define and standardize documentation practices for technical clarity, compliance, and consistency across the JumpCloud application
• Lead Documentation Projects. Manage documentation projects, including planning, scheduling, and tracking progress to ensure timely delivery of materials
• Review and Revise Content. Perform peer editing and revision to improve the clarity, accuracy, and quality of technical documents
• Adopt New Tools and Technologies. Evaluate and implement new tools and technologies to enhance the documentation process and improve the user experience
• Provide Mentorship. Mentor junior technical writers and provide guidance on best practices in technical writing and documentation
• Ensure Technical Accuracy. Verify technical information through hands-on testing of software and hardware, and consultation with technical experts
• Optimize Searchability. Enhance the findability and accessibility of documentation through effective use of metadata, indexing, and search engine optimization techniques
• Gather User Feedback. Collect and analyze user feedback to continuously improve documentation and meet user needs effectively

Benefits

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description