Senior Technical Writer

Summary

Join Mitratech, a team of technocrats building world-class products for Legal, Risk, Compliance, and HR functions. We are a close-knit, global team with a diverse and inclusive culture focused on individual excellence, learning, and fun. As a Senior Technical Writer, you will create and maintain high-quality user documentation for our HR Compliance products, including guides, technical documentation, and videos. You will collaborate with Agile software development teams and cross-functional departments to deliver clear, accurate, and user-focused content. This role requires a proactive, detail-oriented communicator who can manage multiple projects and champion user-centered documentation. Mitratech serves 20,000 client companies globally and offers a blend of entrepreneurial spirit and enterprise investment.

Requirements

• Bachelor’s degree in Technical Communication, English, Education, Journalism, or a related field (or equivalent experience)
• Proven experience creating documentation for SaaS applications or software end users
• Familiarity with Agile software development methodologies
• Exceptional attention to detail, consistency, and quality
• Experience with single-sourcing documentation for multiple outputs and audiences
• Proficiency with Paligo (preferred) or similar Component Content Management Systems (CCMS) or HTML-based authoring tools
• Experience using AI-assisted tools (e.g., grammar checkers, content suggestion engines, auto-tagging/classification, or chat-based generation) to enhance content quality, efficiency, and consistency across documentation

Responsibilities

• Lead and coordinate documentation efforts across multiple project teams
• Develop and maintain effective documentation processes and standards
• Drive innovation and continuous improvement in technical communication
• Provide mentorship and guidance to other writers on best practices
• Be embedded with the Product Management team to collaborate closely with multiple product teams
• Create, update, and maintain client-facing documentation including targeted articles, online help systems, and downloadable PDFs
• Collaborate with Development, QA, Technical Support, and Product Management throughout the software development lifecycle to ensure documentation meets internal and external requirements
• Analyze target audiences to determine the most effective structure, format, and delivery method for documentation
• Proactively identify and resolve documentation issues, leveraging internal resources to meet deadlines
• Adhere to established documentation standards, workflows, and style guidelines
• Assess, track, and prioritize incoming documentation requests across multiple product lines
• Learn and apply new tools and technologies with minimal supervision following initial training
• Monitor internal communication channels (e.g., Microsoft Teams) to identify documentation needs and propose solutions
• Participate in Agile ceremonies including sprint planning, product launches, and cross-functional team meetings

Preferred Qualifications

• Knowledge of instructional design principles or experience with HTML/CSS is a plus
• Experience creating instructional or how-to videos is a strong advantage
• Experience and motivation using AI tools to increase your efficiency
• Flexibility and adaptability in a fast-paced Agile environment