Senior Technical Writer

Summary

Join NICE, a global leader in software solutions, as a Senior Technical Writer to lead documentation initiatives across multiple product lines within NICE Actimize R&D. This advanced individual contributor role involves leading a small team, content planning, cross-functional collaboration, and process improvement. You will own end-to-end documentation for complex enterprise software products, partnering with SMEs, developers, and product managers. Responsibilities include creating and maintaining user guides, developer/API docs, and contextual help, simplifying complex concepts for diverse audiences, and aligning deliverables with Agile sprints. You will also provide editorial and mentoring support and champion best practices in technical communication. NICE offers a hybrid work model (NICE-FLEX) with opportunities for growth and development within a fast-paced, collaborative environment.

Requirements

• 4+ years of experience as a technical writer in an enterprise software development environment
• Experience working with large-scale enterprise products and understanding the nuances of multi-tenant, cloud-native platforms
• Ability to translate functional specifications and test scenarios into user-friendly documentation, ensuring alignment with product behavior
• Exposure to functional testing tools or frameworks, enabling collaboration with QA teams and validation of documented features
• Skilled at documenting user workflows, product configurations, and system integrations within enterprise ecosystems
• Deep experience in Agile environments and topic-based authoring
• Strong grasp of APIs and developer-centric documentation
• Ability to learn complex technology and tools
• Experience creating clear and structured guides for different audiences, including developers (API documentation)
• Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence)
• Experience creating videos for technical documentation
• Passionate about quality, great communication skills, and excellent teamwork capabilities
• Excellent problem-solving and decision-making skills

Responsibilities

• Own end-to-end documentation for complex enterprise software products
• Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content
• Create and maintain structured content: user guides, developer/API docs, and contextual help
• Simplify complex concepts for diverse audiences including customers, support, and developers
• Create and integrate visual aids and videos to enhance comprehension
• Align deliverables with Agile sprints and release timelines
• Provide editorial and mentoring support to other writers and content contributors
• Champion best practices in technical communication and drive process efficiencies within the team

Preferred Qualifications

Experience with Mimic or Camtasia is an advantage

Benefits

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week