Senior Technical Writer

Summary

Join SearchStax as our next Senior Technical Writer and own the full content lifecycle for Marketing & Digital Experience teams and Developers & DevOps engineers. You will define the documentation vision, build scalable processes, and deliver content that empowers marketers to self-serve while giving developers deep technical confidence. Collaborate daily with Product, Engineering, UX, Marketing, and Customer Success teams. Build an IA that cleanly separates, but cross-links, "No-Code / Low-Code" marketer paths and "Code / API" developer paths. Author and maintain tutorials, UI walkthroughs, in-app microcopy, release notes, API references, SDK docs, and troubleshooting guides. Select and run tooling (e.g., Docusaurus, Redocly, Hugo, ReadMe). Partner with Product Marketing on launches and coach engineers and PMs on authoring best practices. Instrument analytics to track engagement and case deflection by persona.

Requirements

• 5-8+ years as a technical writer for modern SaaS or developer-focused products, including ownership of documents that serve both business and technical users
• Demonstrated success in building persona-based Help Centers and Developer Portals
• Expertise with docs-as-code workflows, static-site generators, Git, and automated publishing
• Ability to read sample code (REST/JSON, Java, JavaScript, or Python) and translate complex concepts into clear guidance for non-developers
• Track record of using analytics to improve documentation discoverability and effectiveness
• Meticulous writing, editing, and information-architecture skills; you sweat structure, clarity, and voice

Responsibilities

• Build an IA that cleanly separates- but cross-links - “No-Code / Low-Code” marketer paths and “Code / API” developer paths
• Own style guide, templates, and docs-as-code pipeline (Zendesk, Markdown/AsciiDoc + Git + CI/CD)
• Author and maintain tutorials, UI walkthroughs, in-app microcopy, release notes, API references, SDK docs, and troubleshooting guides
• Audit and prune content regularly to keep marketer and developer journeys current
• Select and run tooling (e.g., Docusaurus, Redocly, Hugo, ReadMe)
• Implement taxonomy, search, and versioning that let each persona land on the right answer fast
• Partner with Product Marketing on launches; ensure docs and “What’s New” posts resonate with both personas
• Coach engineers and PMs on authoring best practices; champion content quality in every release
• Instrument analytics to track engagement and case deflection by persona
• Use insights to prioritize backlog and advocate UX / product improvements

Preferred Qualifications

• Background in search technology (Solr, Elasticsearch, Lucene) or cloud infrastructure a plus
• Experience auto-generating API docs from OpenAPI / Swagger and maintaining Postman collections a plus
• Familiarity with SEO for docs, accessibility (WCAG), and localization at scale a plus
• Experience or leading other writers a plus

Benefits

• Remote-First
• Competitive Compensation & Stock Options
• 401k Match: We offer a 4% match on 401k contributions to help you save for the future
• Healthcare Benefits: Your health matters! We've got you covered with comprehensive medical, dental, and vision plans. Best of all, we foot the bill for 100% of employee-only premiums
• Paid Time Off: We value work-life balance. We offer flexible vacation time and paid holidays
• Exciting Growth Opportunities: We are building cutting-edge open source and cloud technology. There is no shortage of opportunities to innovate and grow your career