Senior Technical Writer

Summary

Join Sinch ClickSend as a Senior Documentation Specialist/Technical Writer to create and maintain user-friendly documentation for our Communications API and Design System. You will collaborate with developers, understand their needs, and ensure documentation aligns with industry standards. Key responsibilities include managing API documentation, writing accessible technical content, providing code snippets, advocating for users, and improving existing content. You will also contribute to a company-wide design system and collaborate with brand copywriters. The role involves facilitating technical training and supporting internal teams with better documentation tools. This position offers a flexible remote work arrangement and various benefits.

Requirements

• Experience - 4-7 Yrs
• Experience writing technical documentation for multiple audiences
• Experience working with engineering teams to gather complex technical information and communicating this through written copy
• Ability to present insights and data clearly and concisely
• Excellent verbal, written, and grammatical communication skills
• Excellent organizational skills and attention to detail
• Experience using APIs or writing content for API documentation
• Prior development experience in any front-end or back-end languages
• Ability to self-manage, work independently, and meet deadlines

Responsibilities

• Engaging with developers across multiple domains of expertise to gain a deep understanding of the ClickSend API and supporting products
• Actively collaborating with the developer community to understand their needs and expectations, ensuring that all documentation is aligned with industry standards and best practices
• Owning and managing our API documentation, to ensure that it follows a consistent, well-structured format and meets customer expectations
• Writing user-friendly content that transforms complex, technical information into something accessible, engaging, and delightful
• Providing code-snippets and on-page technical content for our developer portal
• Advocating for our technical users and participating in customer-centric research
• Assessing the state of our current technical content and developing innovative approaches for improvement, in-line with our strategic objectives
• Aiding in the creation and maintenance of a company-wide design system
• Collaborating with brand copywriters to ensure that all written content has a consistent and accessible tone-of-voice
• Making critical decisions and establishing documentation strategies that ensure information is accurate, gathered efficiently, and available promptly
• Facilitating technical training for internal teams about the API and related topics, ensuring that our teams can better meet customer needs
• Supporting internal teams with better documentation tools, processes, and strategies

Benefits

• WORK FROM HOME: Our flexible remote work offering allows you to work from home, where you can be the most productive and successful
• CELEBRATE YOU: By providing a day off for your birthday, we want you to take the time to celebrate the year your have had with your nearest and dearest
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation
• STAY HEALTHY: We offer comprehensive market competitive medical insurance. A variety of supplemental plans are also provided to meet your individual needs
• STAY CONNECTED: Receive a generous monthly home internet allowance
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health