ServiceRocket is hiring a
Senior Technology Consultant

Summary

The job is for a Senior Technical Consultant at ServiceRocket, a global tech-enabled services company. The role involves designing, developing, implementing high-quality solutions, facilitating customer discussions, providing guidance, supporting the roll-out of solutions, handling customer engagements as a project manager, advising on internal tools and processes, mentoring the technical consulting team, and assisting with proposal development.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines
• At least 3 - 5 years as a technical consultant or systems administrator, combined with a solid background in service design and delivery with some business analysis experience
• A successful history in customer engagement and demonstrated exceptional consulting and influencing skills (including at C-level)
• Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training
• Excellent analytical skills with the ability to take a holistic view across a range of domains
• Demonstrated expertise in undertaking analysis, evaluation and translation of customer requirements and feeding into solutions
• Excellent communication skills, including workshop facilitation, written and verbal communication
• Experience with Agile development methodologies
• Enjoys mentoring new consultants on technical and soft skills that are part of the consultant's toolkit
• Strong knowledge of software products both in terms of application-side and administration of the various platforms
• Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)
• Skilled with Unix / Linux command line
• Experience with SQL
• An understanding of web application architecture
• Familiarity with ITIL and ITSM principles
• Experienced in UAT testing and test use-case development
• Understanding and experience with integration scenarios with tools like CI/CD platforms such as Jenkins and others

Responsibilities

• Design, develop, and implement high quality solutions including architectural system design
• Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
• Provide experienced guidance, feedback, and recommendations to customers based on established best practices
• Support the roll-out, adoption, and scaling of provided solutions for customers
• Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
• Advise on internal tools and processes as a senior member of the technical team
• Promote yourself as a subject matter expert and valued member of the community
• Assist with proposal development and statement of work definitions
• Engage with potential customers on sales calls as a technical resource, advising on product solutions
• Mentor the technical consulting team and onboard new team members. Help ensure the entire team uses best practices

Benefits

• Share the fruit program
• Stock options
• Health insurance: we support you and your family–your well-being matters
• Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
• Career pathways program: you can grow horizontally, vertically, or any way you want
• Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
• Generous PTO plus one cultural heritage and community day