Senior Technology Specialist II

Summary

Join Wrapbook as a Senior Technology Specialist II and empower our team to work efficiently and safely. You will take ownership of internal IT systems, including support, endpoint management, and cloud-based tooling. Responsibilities include SaaS ecosystem administration, user provisioning, and vendor relations. You will also collaborate with Legal and Security teams to maintain IT policies and ensure data safety. This remote position offers a competitive salary, unlimited PTO, health and dental benefits, and opportunities for professional development. The role requires 7+ years of diverse IT experience and strong knowledge of enterprise SaaS tools. The ideal candidate will be comfortable building and maintaining IT systems while fostering trusting relationships across the organization.

Requirements

• 7+ years of diverse IT experience including support, systems administration, and SaaS operations, audit engagement, and program development
• Demonstrated ability to build trusting relationships across all levels of an organization
• Deep hands-on knowledge of common enterprise SaaS tools, user lifecycle management, and integrations
• Strong knowledge of IT concepts, workflows, risk management, and compliance frameworks and comfort with building and maintaining these systems

Responsibilities

• Live by and champion our values: Be Yourself, Own Your Work, Delight Customers, Lean Into Action, Be Compassionately Direct
• Reach across the organization to understand friction points, business requirements, and functionality gaps and develop plans to improve in a scalable, cost-efficient way
• Continually review business-critical systems and processes for streamlining, improvement, and advancement including user provisioning/deprovisioning, vendor management, help desk, and data management
• Lead and execute projects of varying size and complexity to advance the efficiency of our existing systems and expand the services and functionalities available to the company including technical discovery, proof-of-concept testing, and implementation
• Collaborate with Legal and Security teams to create and maintain IT policies and practices which keep company and customer data safe and act in service of compliance guidelines and requirements
• Author details procedures, runbooks, and other documentation to ensure scalability and consistent execution of established standards
• Serve as a go-to SME for IT infrastructure topics across the company

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service