Senior Telecom Engineer

Summary

Join Verifone as our Senior Telecom Engineer and play a critical role in maintaining our global telephony infrastructure. You will lead the migration to CCaaS and UC solutions, ensuring a world-class communication experience. This position requires managing daily operations of our cloud telephony system, collaborating with engineers on system implementations, and troubleshooting various telephony aspects. You will also be responsible for documentation, researching new technologies, and collaborating with internal customers. The ideal candidate possesses extensive experience in IT Telecom and Contact Centers, including SIP and SBC technology, and strong troubleshooting skills. Verifone offers competitive compensation, growth opportunities, and a supportive work environment.

Requirements

• Have a Bachelor’s degree or equivalent experience
• Have 5+ years professional experience in IT Telecom and Contact Centers
• Have experience operating large, high-availability, redundant telecom system
• Have experience and knowledge implementing SIP and SBC technology
• Have a strong working knowledge of all Contact Center technologies including Verint QM and WFM solutions
• Be skilled in telecom planning, project planning, system installations
• Have advanced troubleshooting and diagnostic skills
• Have excellent communication and customer service skills with a natural aptitude for dealing with people
• Have excellent time management skills, be capable of multi-tasking in a high workload environment
• Enjoy working in a very fast paced, team-oriented environment
• Be self-motivated, flexible to work out of normal working hours and weekends when needed, and comfortable working to tight deadlines

Responsibilities

• Be responsible for daily operations and performance of the cloud Five9 telephony system
• Work with a team of engineers building, configuring, implementing, and supporting the move from on-prem to CCaaS and UC telephony solutions across Verifone’s global enterprise
• Troubleshoot all aspects of call center and telephony - call routing, recording, delivery issues and carrier ISDN and SIP services
• Participate in cross-functional teams and work effectively in a geographically dispersed team
• Prepare and maintain documentation of Global Telephony environment
• Research, evaluate and integrate new technologies to improve performance, efficiency, and reliability of telephony infrastructure
• Collaborate with internal customers in order to analyze their business requirements and offer comprehensive solutions utilizing current and potential voice technologies
• Assist in management of vendors in order to facilitate the purchase of telecommunications products and service, and technical support services
• Assist with the support of video conferencing systems
• Assist with miscellaneous legacy voice systems as needed

Preferred Qualifications

Have experience with migration from on-prem systems to MS Teams UC and Five9 CCaaS as well as IVA

Benefits

• Competitive compensation
• Growth opportunities
• Supportive work environment