Senior Solutions Engineer

Summary

Join Twilio as our next Senior Solutions Engineer - LATAM and be a critical part of the Digital Sales team, shaping the future of communications. You will deliver technical wins and product fit to customers, leading technical pre-sales, driving discovery, proposing architectures, and demonstrating products. This role requires strong communication and presentation skills, along with experience in software development and working with APIs. You will partner with Account Executives, help customers succeed, and establish yourself as a trusted advisor. The position offers a remote-first work environment and various benefits, including generous time off and healthcare.

Requirements

• 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
• Excellent communicator and presenter able to gain audience confidence
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP)
• Previous software development experience or working knowledge in one or more of the following areas: Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
• Experience building with REST APIs
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations

Preferred Qualifications

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
• Previous experience in Telecom, SIP, Contact Center, or Security is a plus
• Experience with sales methodologies

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program