Senior Threat Hunter Researcher

Summary

Join Palo Alto Networks as a Threat Hunt Analyst in Unit 42's Managed Services group, playing a critical role in proactively identifying and mitigating cyber threats. You will monitor customer communications, investigate incidents, respond to threat inquiries, provide technical support using XQL and Palo Alto Networks XDR, offer educational support to customers, and collaborate internally. This role demands a deep understanding of cybersecurity, incident response, and threat intelligence. You will maintain detailed records and contribute to knowledge base articles. Continuous learning and skill enhancement are essential. The position offers the chance to work on challenging projects within a passionate and dynamic team.

Requirements

• At least 4 years in SOC, IR, Hunting or MDR teams, skilled in EDR, SIEM, SOAR, and firewalls – Must understand attack trends and excel in threat detection
• Proficiency in EDR, SIEM, SOAR, and firewalls is essential – A strong background in SQL or similar is preferred
• Candidates should thrive in both independent and team environments, display strong organizational skills, focus, and leadership or significant contribution capabilities
• Must have excellent communication skills, able to clarify technical concepts and collaborate effectively, with a strong customer–first orientation
• Looking for proactive individuals with a "Play–to–Win" attitude, dedicated to advancing in cybersecurity, solving problems creatively, and achieving exceptional outcomes

Responsibilities

• Monitor Customer Communications – Actively monitor channels like emails, ticket systems, and Zoom to quickly identify and prioritize cybersecurity inquiries, ensuring prompt and attentive customer service
• Incident Investigation – Provide initial support in incident investigations, working with customers to understand incidents fully and gather necessary data, while escalating complex cases as needed
• Threat Inquiry Response – Stay informed about the latest cybersecurity developments and use this knowledge to address customer questions about emerging threats, offering clear guidance and mitigation strategies
• Technical Query Support – Utilize XQL expertise to assist customers with complex queries for data analysis and incident investigations using Palo Alto Networks XDR, helping them gain valuable insights
• Educational Support – Clearly explain the technical aspects of threats and Palo Alto Networks' XDR product to customers, advising on best practices for threat detection, analysis, and response
• Collaborate Internally – Work closely with internal teams like MDR, threat intelligence, and research to provide holistic support to customers and improve Palo Alto Networks' offerings based on customer feedback
• Documentation and Reporting – Maintain detailed records of customer interactions and contribute to creating incident reports and knowledge base articles to support both customers and internal teams
• Ongoing Learning – Engage in continuous learning and training to enhance your cybersecurity and threat hunting skills, keeping abreast of new threats, technologies, and best practices to better support customers

Benefits

• FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
• Mental and financial health resources
• Personalized learning opportunities