Senior Trainer

Summary

Join Simple Technology Solutions as a Senior Trainer and contribute to our team's success in delivering exceptional solutions to our Federal Government clients. This role involves developing and delivering training materials, including end-user training for software applications, context-sensitive help, and 508-compliant documentation. You will collaborate with stakeholders, leverage existing resources, and ensure adherence to branding guidelines. A Bachelor's degree and 3 years of relevant experience are required, along with proficiency in various software applications. The position offers the opportunity to work in a collaborative and supportive environment, contributing to a company recognized as a "Best Place to Work."

Requirements

• Possess US Citizenship or permanent resident alien status
• Hold a Bachelor's Degree
• Have a minimum of 3 years' position-related experience
• Be able to obtain a MBI or BI Security Clearance
• Have software application training experience for end-user training development and delivery
• Possess technical writing experience for system documentation, end-user documentation, and training documentation
• Apply the appropriate Instructional Systems Design (ISD) practices and principles to tailor end user documentation (EUD) to the requirements of BOP
• Work with the Change Management Lead and Bureau staff to produce work products according to the Change Management Plan
• Have experience working with a Learning Management System (LMS) to post and manage training content
• Be proficient in Adobe Captivate for building interactive eLearning modules
• Be skilled in using Camtasia to create software recordings and walkthroughs
• Have experience using Audiate to script, edit, and add audio narration to training products
• Possess excellent communication, facilitation, and interpersonal skills
• Be organized and flexible
• Be able to work the hours of 8am-5pm Eastern Time regardless of your home location

Responsibilities

• Implement Training Strategy, Training Plans, and End User Training Materials
• Develop and deliver end-user training for software application development
• Deliver Training to End Users
• Develop Context Sensitive Help including Job Aids, Videos, Use Cases, Simulations
• Create Section 508 Compliant Documentation
• Inventory, analyze, and leverage existing EUD, templates, and supporting documentation where applicable
• Work directly with customer to define the optimal style and format, using an approved Style Guide and integrating BOP branding, logos, and images
• Develop checklists and style guides to conform to defined style, format, and branding
• Provide training development, support, and delivery for end-users and Tier 1 Helpdesk via Context Sensitive Help and virtual instructor-led training (vILT) for end users and administrative staff to support the system
• Provide onsite support to end-users during User Acceptance Testing
• Assist with Training Needs Assessments, stakeholder communications, conduct Knowledge Transfer from Bureau staff to the ISD Team, and document User Stories (Requirements) for User Guides

Preferred Qualifications

• Work in an Agile Environment and support multiple agile teams
• Have familiarity with GitLab
• Follow an Agile Framework to develop user stories to reflect BOP’s requirements for the User Guide Standards, Style Guides, User Guide Documentation, Quick Reference Guides