VP, Professional Services

Summary

Join Restaurant365 as the Vice President of Professional Services and lead a multi-functional services organization. You will oversee onboarding, professional services, education services, and a service delivery partner program, driving key business results and accelerating customer time-to-value. This role requires strategic leadership, team management, ensuring service delivery excellence, and strong cross-functional collaboration. You will be responsible for forecasting bookings and revenue, managing the organization's P&L, and optimizing processes. Success demands strong leadership, cross-functional collaboration, and a data-driven approach in a fast-paced SaaS environment.

Requirements

• 10+ years of experience in professional services, consulting, or customer-facing roles in a SaaS software environment
• 5+ years in a senior leadership role (Sr. Director+) with direct responsibility for managing large, highly cross-functional teams
• Strong command of implementation methodologies, change management, and the customer lifecycle
• Experience developing, launching and delivering services products
• Proven track record of driving customer success and scaling services organizations in high-growth SaaS companies
• Knowledge and experience of managing a successful services partner program
• Excellent interpersonal, communication, and executive-level presentation skills
• Data-driven mindset with a focus on operational excellence and continuous improvement
• Superior analytic skills and ability to communicate key insights and performance metrics
• Extraordinary leadership skills, with ability to drive a vision to execution
• Ability to thrive in a fast-paced, evolving environment with a high level of autonomy
• Bachelor's degree required

Responsibilities

• Evolve and execute the vision, strategy, and roadmap for a multi-services organization that supports our customers' success and aligns to company strategy and goals
• Develop, lead, and mentor a high-performing team of onboarding and implementation consultants, project managers, education services trainers and curriculum developers, solution architects, and services leaders
• Ensure timely, on-budget, and high-quality delivery of services, including onboarding, implementation, professional and education services
• Work closely across the organization to ensure seamless customer journeys and the accelerated delivery of customer value
• Build, own and manage the forecasting of both bookings and revenue and meet quarterly identified targets
• Oversee and manage the organizations P&L and ensure budget guidelines including spend and margin are met
• Together with the Services Product Manager define and manage services offerings and manage service offerings and the associated pricing models
• Partnering with CS Operations and IT Systems, establish and refine scalable methodologies-including AI, best practices, tools, and KPIs to drive efficiency and continuous improvement
• Serve as an executive sponsor on strategic accounts, building strong, trusted relationships with Customer’s senior stakeholders
• Other duties as assigned

Preferred Qualifications

• MBA or equivalent is a plus
• Previous restaurant, HR and/or financial technology experience is a plus