Senior UI/UX Designer

Summary

Join Datacom as a Senior Product Designer and shape intuitive customer experiences for our SaaS Payroll Product. You will lead design projects, creating user-friendly interfaces for a complex technical product. Leveraging user research, design thinking, and UI design expertise, you will collect insights, evaluate user needs, and translate them into elegant and functional interfaces. This role offers the opportunity to make a meaningful impact, simplifying complex processes and directly influencing how people use a critical work tool. You will collaborate with a small team of designers and various stakeholders. The position is based in Christchurch (Hybrid), with flexibility for other locations.

Requirements

• At least 5 years of experience in product design, with a strong portfolio demonstrating end-to-end design thinking and delivery across digital products
• Confidence in leading design projects, guiding others through ambiguity, and shaping design direction within a small, collaborative team
• Payroll software is complicated, so we're looking for someone with strong systems thinking who can confidently navigate complex workflows and varied user states
• A strong desire to design useful and usable solutions, with a genuine passion for championing user needs. You’re enthusiastic about conducting customer research to deeply understand behaviours, pain points, and unmet needs, ensuring your design decisions are grounded in real user insight
• Deep knowledge of user-centred design methodologies and usability principles gained through hands-on experience
• A forward-thinking mindset with a passion for designing with AI in mind. You’re excited to explore emerging technologies, adapt to evolving tools, and embrace changes in processes to create smarter, more intuitive user experiences
• Confidence in contributing to and evolving a Design System. You’re comfortable working within established patterns while identifying opportunities to refine, extend, and improve the system as product needs grow and change
• Strong experience collaborating in agile environments and across multiple internal stakeholders. You communicate effectively with product, engineering, and business partners to deliver user-centred design solutions
• Eagerness to stay up to date with design industry trends and explore new tools. You’re curious, adaptable, and always looking for ways to improve your craft
• Conduct competitor analysis to identify industry trends, benchmark user experiences, and uncover opportunities to differentiate and improve product design
• Familiarity with project management principles and systems development lifecycles
• Proven time management skills, with the ability to deliver high-quality work across multiple projects simultaneously
• Excellent communication skills, both written and verbal, including the ability to write clear, detailed documentation and design rationale

Responsibilities

• Lead end-to-end experience design, from early ideation through to detailed and complex user flows
• Apply systems thinking to confidently design for multiple user roles and navigate complex problem spaces to deliver cohesive, intuitive solutions
• Conduct customer research using methods such as heuristic evaluation, usability testing, and other qualitative and quantitative techniques to uncover insights and validate design decisions
• Document and present research findings clearly to the wider team, ensuring insights are actionable and aligned with design goals
• Develop and analyse customer role profiles through regular research, building a deep understanding of user roles and consistently advocating for their needs throughout the design process
• Use the Jobs To Be Done (JTBD) framework to shape ideas and guide user experience design for targeted segments
• Work within a Scrum Team, contributing to the build of your designs with standardised approaches, tools, processes, and deliverables that reflect best practice
• Help maintain the design systems and document new design components and patterns as needed
• Confidently lead and participate in workshops with internal and external stakeholders to collaboratively explore problems, enable group ideation, and drive rapid solutioning. You take ownership of design challenges and guide teams from problem definition to actionable design outcomes

Benefits

• Remote working
• Flexi-hours
• Professional development courses