Senior User Experience Researcher

Summary

Join the Raspberry Pi Foundation as a Senior User Experience Researcher and contribute to the creation of impactful digital products used by millions globally. Reporting to the Head of Product Design, you will collaborate with a team of designers, content creators, and engineers. Your responsibilities include planning and conducting user research, analyzing data, and presenting findings to stakeholders. You will also mentor junior team members and contribute to improving user experiences. The role offers a flexible work environment and a competitive salary and benefits package. The position is based in Cambridge, UK, or remote with regular travel to Cambridge. Eligibility to work in the UK is required.

Requirements

• Significant demonstrable experience of working as a professional digital User Experience Researcher within an agile product design and development environment
• Substantial experience conducting a range of research using different methodologies including qualitative depth interviews, usability tests, surveys and desk research
• Considerable experience producing concise insights reports which translate research data into actionable recommendations which have informed design decision making and product strategy
• A good knowledge of visual, user interface, user experience and content design and the ability to recommend detailed improvements across each area based on insights
• Excellent communication skills, especially the ability to clearly articulate your findings and share feedback with a range of stakeholders
• A proactive and self-starting nature, you should be a problem-solver as well as be open to providing and receiving constructive feedback
• An interest in education, especially related to computer science, physical computing, and digital making
• You must be eligible to work in the UK

Responsibilities

• Prioritise and plan user research activities to align with our product roadmap and meet our strategic objectives across our different products and programmes
• Bring together insights from different sources, both qualitative and quantitative, to provide a thorough understanding of user behaviour
• Plan, recruit for and conduct qualitative moderated depth interviews and usability tests with a range of different user types including young people
• Undertake unmoderated research and desk research and engage with quantitative data, such as site analytics, to help measure the impact of our digital platforms
• Work closely with product managers and key stakeholders to understand how we can best utilise user research in our product design and development processes
• Work collaboratively with product design and contribute to the evaluation of our user journeys and draw on insights to make recommendations for improvements to the user interface and content design of our products
• Clearly present findings and insights about our users and their behaviours to stakeholders through examples, presentations, and reports
• Coach and mentor junior team members, helping colleagues to become better at what they do

Benefits

• 25 days’ annual leave initially, growing to 30 days after five years service
• Company-wide close down for 3 days at the end of the year
• Generous company pension scheme with 8% employer and 4% employee contributions
• Private healthcare
• Life assurance and long-term illness insurance policy
• Investment in professional development and learning
• Flexible work hours as needed, to fit around childcare or other commitments
• Generous family leave policy
• Cycle-to-work scheme and season ticket loan