Senior Experience Designer

Summary

Join Lodgify, a fast-growing vacation rental platform company, as a Senior Experience Designer. Lead the design strategy for the Customer Experience area, ensuring customer-centricity and measurable value. Drive a culture of problem-solving through design thinking, iterative validation, and close collaboration. Translate research insights into user-focused problem statements, map user journeys, and generate innovative solutions. Lead concept testing, partner with Product and Data for A/B testing, and improve workflows using UX patterns. This role requires proven experience in end-to-end experience design, a passion for customer-centricity, excellent communication and collaboration skills, and mastery of design tools like Figma. Lodgify offers a remote-friendly work environment, paid vacation, top-notch health insurance, meal and transportation allowances, home-office setup allowance, Spanish classes, a referral program, and various social events.

Requirements

• Proven experience designing end-to-end experiences in a complex product environment
• A passion for customer-centricity and a track record of turning research insights into impactful, real-world solutions
• Excellent at collaborating with a customer-obsessed team, passionate about raising the bar for user experience
• Visual thinker, strong in information architecture, UX, and interaction design, with a sharp eye for detail, quality, and consistency
• Ability to turn research insights and business needs into clear, impactful design solutions that align with the product vision
• Excellent communication and facilitation skills, with the confidence to lead workshops and influence at all levels
• Empathy, adaptability, and a passion for delivering designs that truly improve the user experience
• Mastery of design tools like Figma, and other design/research tools, with a solid understanding of design systems and accessibility principles
• A track record of improving workflows, applying UX patterns, and contributing to scalable design practices

Responsibilities

• Lead the design strategy for your Customer Experience area, ensuring every decision starts with the customer and delivers measurable value
• Drive a culture of problem-solving through ideation, prototyping, and iterative validation
• Work iteratively, test early and frequently, adapt quickly to change, and deliver value early through close collaboration with cross-functional partners
• Translate insights from research into clear, user-focused problem statements that align stakeholders and guide impactful design decisions
• Map and refine end-to-end user journeys to identify pain points, opportunities, and ensure cohesive, seamless experiences
• Through brainstorming, prototyping, and co-creation workshops, generate innovative solutions that deliver clear customer value, solving both user and business challenges
• Lead concept testing to validate value creation and turn data into actionable design decisions
• Partner with Product and Data to design and analyze experiments that measure impact and inform iteration

Benefits

• The freedom to work from home any day that works for you
• Enjoy 25 working days of paid vacation and Jornada Intensiva in August
• Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too)
• Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!
• Flexible Remuneration options for your transportation needs
• Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment
• Free Spanish classes
• Boost your earning potential with our referral program that offers paid compensation
• Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!