Senior UX Designer

Summary

Join Invoca, a leading AI-powered Conversation Intelligence company, as a Senior UX Designer and play a key role in shaping user experiences within our SaaS platform. Collaborate with various stakeholders, including customers and engineers, to understand their needs and design intuitive and accessible interactions. You will contribute to new features, improve workflows, and enhance our design system. This remote role requires 5+ years of experience designing SaaS or enterprise software, a strong design portfolio, and proficiency in Figma. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth. The role is open to candidates in the US and Canada only.

Requirements

• A Strong Design Portfolio: Your portfolio showcases your interaction design thinking and high-fidelity visual UI design skills, particularly for web applications. We're keen to see your process and how you've solved complex problems
• Experience in Software Design: Significant experience (5 or more years) designing SaaS or Enterprise software products (preferably web applications), or comparable experience from an agency setting
• Broad UX Skillset: Experience across various phases of UX, including user research, concept development and validation, information architecture, interaction design, usability testing, data visualization, UI design and production, and a commitment to accessibility standards
• Navigating Complexity: A proven ability to understand and improve technically complex workflows as an integral part of a cross-functional team
• Design System Familiarity: Experience using and contributing to a design system and pattern library to create consistent and efficient user interfaces
• Clear and Collaborative Communication: The ability to articulate design decisions clearly and diplomatically, fostering positive and productive relationships with peers and team members
• Strategic and Detail-Oriented Approach: A thoughtful balance of focusing on strategic goals, key objectives, and the finer details, all aimed at best serving customer needs
• Proficiency in Design Tools: Comfort and capability with Figma, and an openness to exploring other tools as our needs evolve
• A Curious and User-Focused Mindset: Genuine curiosity and a passion for creating excellent products, understanding people, and crafting outstanding user experiences

Responsibilities

• Collaborate and Innovate: Partner directly with one or more agile scrum teams to design and deliver valuable new features and improved workflows that address real customer challenges
• Understand and Advocate for Users: Engage in learning about customer needs through various research methods, develop and present experience concepts, validate these ideas with users, and work alongside your product and engineering colleagues to bring them to life
• Bring Designs to Life: Clearly communicate and validate your design solutions using a range of methods, such as wireframes, flow diagrams, interactive prototypes, and high-fidelity mockups, to support development efforts
• Elevate Our Design Practice: Work alongside UX peers to continuously enhance our design processes, share knowledge, refine our methods, and deepen our collective understanding of our users
• Shape Our Design System: Help improve and maintain our design system, ensuring a consistent and cohesive user experience through the thoughtful application of UI patterns and components

Benefits

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed
• Paid Holidays – Invoca provides 16 U.S. paid holidays , including a winter break, giving you ample opportunity to refresh and spend time with friends and family
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%
• Stock Options – All employees are invited to share in Invoca’s success through stock options
• Mental Health Program – Well-being support on a broad range of issues is available through our SpringHealth program
• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more