Senior Workday Administrator

Summary

Join OpenTable as a Senior Workday Admin and support the configuration of the Workday application, leveraging your expertise in human resource business processes and strong analytical skills. This remote role (initially, transitioning to hybrid in-office) requires hands-on Workday experience, including process design, configuration, and implementation across various modules (Absence, Time Tracking, Benefits, Compensation). You will provide functional support, troubleshoot issues, collaborate with stakeholders, maintain documentation, and support new feature implementations. System administration tasks include report development, process modification, and identifying improvements based on new Workday releases. Security administration involves managing access controls, and data management focuses on ensuring data integrity and accuracy. Integration management includes developing and deploying Workday integrations. You will also collaborate with various departments, provide end-user training, and stay updated on Workday releases. This position offers a competitive salary and benefits package.

Requirements

• 2 to 3 years of functional configuration experience in Workday
• Experience with cross-functional security, integration and reporting elements inclusive of EIBs, Security Roles/User based permissions, Security Policies, Calculated Fields, and Reports
• Good communication skills and the ability to confidently interact with leadership
• Ability to problem solve and troubleshoot

Responsibilities

• End-to-end generalist functional support across all Workday modules
• Specialist support for one or more of the following modules: Workday Absence, Benefits and Time Tracking, or Compensation
• All functional support for Greenhouse ATS
• Monitor and troubleshoot issues, ensuring timely resolution and minimal disruption to business operations
• Collaborate with internal stakeholders to understand functional area requirements and design solutions that meet business needs
• Maintain documentation, including design specifications, test plans, and user guides
• Support new feature implementations, including assembling data gathering workbooks, system testing and UAT, and design documentation
• Assist the Functional experts in building or updating the policies based on the implementation of new features
• Develop and run custom reports
• Modify and redevelop business processes based on client requirements
• Identify improvements based on new features introduced by new Workday releases
• Experience in Workday Business Process Framework and Workday Business Object Model
• Basic understanding of security functionality inclusive of security group assignments (Role/User/Job), domain, business process and authentication security policies
• Minor configuration and management of Workday security roles and permissions to ensure appropriate access controls are in place
• Provide support for security-related incidents and work with the IT team to resolve issues
• Ensure data integrity and accuracy across Workday functional areas
• Perform periodic data validation and reconciliation tasks to maintain consistency between Workday and other systems
• Support data migration and conversion activities during system upgrades or implementations
• Develop, test, and deploy basic Workday integrations, inclusive of EIBs (Enterprise Interface Builder) and RaaS reports
• Monitor, troubleshoot and report integration issues to managed services partner, ensuring timely resolution and minimal disruption to business operations
• Work closely with HR, Finance, IT, and other departments to support Workday-related projects and initiatives
• Provide training and support to end-users on Workday new features, enhancements or changes
• Stay updated on Workday releases and enhancements, evaluating their impact on existing functional areas, integrations or security configurations
• Log, route, and maintain tickets on Zendesk (Tier 2) and Jira (Tier 3) ticketing systems

Preferred Qualifications

• Workday Pro certification - Absence, Benefits and Time Tracking or Compensation
• Previous experience managing Application Tracking Systems with an emphasis on Greenhouse
• Experience with Workday Studio, RaaS, EIB, and other integration tools in Workday
• Workday Implementation experience including project management, issue management, data load, communication and change management
• Other Workday Module knowledge and configuration experience within Workday HCM

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off upon start
• Private health and dental insurance
• Life and Disability insurance
• Health benefits
• Flexible spending account
• Retirement benefits
• Life insurance
• Paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
• Parental leave benefits
• This role is eligible to be considered for an annual bonus