Senior XD Writer

Summary

Join Thoughtworks as an Experience Design Writer and play a key role in shaping content strategies and crafting inclusive, purposeful copy that enhances usability and elevates the product experience. Collaborate with cross-functional teams to create various experience design deliverables, including journey maps and prototypes. Actively contribute to developing definitions and guidelines for cross-device content. You will facilitate workshops, develop unique design strategies, and participate in strategic decision-making. Conduct research using methods like contextual analysis and user testing. Ensure project scope and risks are communicated effectively, balancing client and Thoughtworker expectations. Share your expertise by mentoring and speaking at conferences. Thoughtworks offers a supportive culture with various learning and development opportunities.

Requirements

• You must have advanced proficiency in Spanish and at least high-intermediate English
• You must demonstrate strong grammar skills and, above all, excellent writing ability in the language required for the role
• You must have the ability to monitor and assess digital product experiences
• Represent the user’s perspective when prioritizing user stories
• Experience designing product experiences across various devices and interfaces, aligned with UX principles and design guidelines
• You ensure that content design solutions are people-centered and strike a balance between client needs, business goals, and technical feasibility
• You will work strategically to define key messages for our digital interfaces, adjusting them based on context, tone, and voice guidelines
• You are comfortable leading and advising on research activities within experience design projects, employing methods such as contextual inquiry, moderated interviews, experiments, user testing, and more
• You are an experienced storyteller, capable of clearly presenting your research approach and findings to stakeholders
• You’re comfortable sharing design and research deliverables with your business stakeholders
• You collaborate effectively within your team whilst having a wider influence with your clients and Thoughtworks
• Clear and effective communicator, capable of defining roles, setting expectations and fostering confidence within your team
• You understand the importance of stakeholder management and can easily liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust along the way
• A passion for contributing to the growing experience design community at Thoughtworks through peer reviews, sharing skills and capabilities, and ensuring consistency in the quality of design
• Please share a portfolio link that showcases your expertise in digital products – ideally both web and mobile

Responsibilities

• You must have solid experience as an Experience Design Writer and will play an active role in the delivery and content design of technology projects that transform the way our clients work, while helping develop new digital products and services
• Alongside the Experience Designer, you will ensure moments of ideation, collaboration, and the development of new solutions
• Collaborate with small, cross-functional teams to create a wide range of experience design deliverables, including journey maps, service blueprints, roadmaps, prototypes, and design systems
• Actively contribute to the development of definitions and guidelines for cross-device content, documenting terms in glossaries, style guides, and voice and tone documentation
• You’ll facilitate workshops, develop unique design strategies for products, and participate in strategic decision-making at the portfolio level
• Behind the scenes, you’ll apply various research methods, such as contextual analysis, moderated interviews, experiments, and user testing focused on content
• You will conduct research, explore design opportunities, and create inspiring design hypotheses for delivery teams composed of Thoughtworkers and our clients
• Ensure that project scope, risks, and updates are regularly assessed and communicated
• Balance the expectations of clients and Thoughtworkers by clearly communicating the outcomes of experience design work
• Share your experience with teammates by mentoring and supporting less experienced designers
• Promote your experience design expertise within the broader community by speaking at conferences, webinars, meetups, and more

Benefits

• There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you
• But we also balance autonomy with the strength of our cultivation culture
• This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow
• We see value in helping each other be our best and that extends to empowering our employees in their career journeys
• #LI-Remote