Service Architect

Summary

Join Telefónica Tech as a Service Architect (for Health), playing a pivotal role in supporting service design across sales, pre-sales, bids, implementation, and opportunities. You will act as the primary interface between clients and Telefónica Tech, collaborating with delivery and project teams. Your expertise will guide service architecture and delivery, ensuring alignment with Telefónica Tech's strategic health service delivery. This role demands experience in designing, implementing, and delivering enterprise-level IT managed services, along with ITIL qualifications and senior management experience. The position offers the opportunity to lead service design and implementation, develop IT lifecycle management, and introduce key IT service roles and processes. Remote work is offered, considering all UK addresses.

Requirements

• Previous experience in a Service Architect role
• More than 3 years’ experience in designing, implementing, and delivering enterprise level IT Managed Services
• ITIL Qualified
• Experience of managing ITIL processes across service towers and third parties (SIAM)
• Experience at senior management level in a large, complex customer facing organization
• Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency

Responsibilities

• Support, develop, and transform enterprise IT Services for Telefónica Tech within the health sector
• Lead the design and implementation of managed service operations and project delivery
• Lead the development of an IT lifecycle management, designing services, taking service strategy, and building processes, procedures, into operational runbooks and guides across the department
• Lead the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers
• Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs
• Define the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service management
• Support the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF

Preferred Qualifications

• Advanced academic background, preferably to good degree level or equivalent
• Experience in Health Sector aligned Service Architecture
• Proven commercial acumen
• Good working knowledge of relevant functional systems
• Experience in dealing with and influencing multi-tier management
• Articulate and a clear communicator
• Be a customer advocate
• Have the ability to converse technical terms and definitions to non-technical personnel
• Meticulous with excellent attention to detail
• Able to multitask and handle large amounts of complex information

Benefits

Remote work