Delivery Principal

Summary

Join Liatrio, a boutique consulting firm, as a Delivery Principal and lead DevOps transformations for enterprise clients. You will be accountable for engagement excellence, building strong client relationships, and fostering positive team morale. This role involves managing a team of 4-10 direct reports and overseeing large or multiple smaller engagements. You will guide clients on best practices, architect solutions, and ensure successful project delivery. The ideal candidate possesses strong technical skills, leadership experience, and a passion for mentoring and knowledge transfer. Liatrio offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Requirements

• Employment eligibility: must be authorized to work in the United States or Canada without the need for sponsorship
• Travel availability: we divide our time between working remotely and visiting our client sites located throughout the U.S. Travel typically ranges from 8-12 times a year to a few times per month

Responsibilities

• Deliver with excellence - Execution of contractual obligations to deliverables, documentation, and providing an excellent customer experience
• Delivery strategy - Working closely with leadership, Liatrio team members and the client, contribute to and evolve the overall strategy for the DevOps technical engagement
• Trusted advisor - Guide clients on technical and methodological best practices, provide strategic influence, share industry insight, advocate for DevOps cultural and be a transformational consultant (remove political, financial, mental, social impediments)
• Client relationship - Build, grow, and maintain Liatrio relationships with the key customer stakeholders
• Technical knowledge - Architect solutions and solve complex engineering challenges in the engagement, as well as collaborate with both Liatrio team members and customer team members
• Customer feedback - Maintain weekly and monthly updates, executive summaries, conduct regular surveys and gather feedback, measure outcomes, stakeholder check-ins
• Oversight and accountability - Maintain resource forecast and actual, invoice accuracy, and timely submission
• Team morale and alignment - Accountable for overall morale and well-being of the Liatrio team engaged on the client
• Direct reports - 4-8 team members of varying experience levels, coaching/mentoring with weekly 1:1s, real-time feedback, support career development, and formal feedback monthly & bi-annually
• Team accountability - Ensure accurate time tracking, alignment with contractual obligations, assist team members at first signs of struggle and balance delivery hours with internal projects
• Staffing needs & demands - Identifies and maps capabilities of the team to client needs, advise leadership and PeopleOps on hiring, onboarding, and rotation to prevent burnout
• Customer growth & expansion - Support executives’ & sales team’s work in providing an excellent customer experience, identifying opportunities for expansion, promoting Liatrio, and validating SOWs
• Liatrio IP development - Leveraging our industry insights to create accelerators that will be valuable to future engagements, support our internal efforts and grow the community

Preferred Qualifications

• Willingness and hunger to learn
• Devotion to open communication and transparency
• Value collaboration and willingness to share responsibilities across internal and client work
• Effectively communicate in difficult conversations
• Desire to solve complex problems - interpersonal, technical, and business
• Ability to acknowledge shortcomings and provide solutions
• Empathy towards others
• Appreciate mentoring and helping others grow
• Navigate ambiguity and frequent change
• Build systems, using technologies like Azure DevOps, GitHub Actions, GitLab
• Infrastructure as Code, like Terraform or Cloud Formation
• Cloud native technologies, such as Kubernetes and Istio
• Cloud providers, like Microsoft Azure, AWS and Google Cloud
• Observability, through tools such as Prometheus, Elasticsearch, Grafana, DataDog or Zipkin
• Modern source control management systems and branching strategies
• Application Development, comfortable reviewing code and empathizing with developers across the SDLC

Benefits

• Full benefits including unlimited PTO, funded HSA option, 401k match, monthly LiveWell stipend, and quarterly company bonus
• Annual base salary: $180,000- $226,000, depending on experience