Service Delivery Manager, Account Manager

Summary

Join our awesome team and enjoy a competitive salary package, annual appraisal, paid vacation and sick leave, medical, dental coverage, life insurance, and more!

Requirements

• Proven experience in account management, customer success, or sales, preferably within the telecommunications or IT sector
• Strong communication skills with the ability to manage relationships remotely
• Customer-focused mindset with a proactive approach to problem-solving
• Ability to manage multiple accounts and priorities simultaneously
• Familiarity with cloud voice, mobility, or IT solutions is advantageous

Responsibilities

• Manage and nurture relationships with clients and ensuring high levels of customer satisfaction
• Serve as the primary point of contact for customer inquiries, providing effective solutions and addressing any concerns or issues
• Identify upsell and cross-sell opportunities within existing client accounts to drive revenue growth
• Handle contract renewals, ensuring timely discussions and execution
• Collaborate with technical, support, and project teams to ensure smooth service delivery and address any technical challenges
• Keep customers informed about new products, services, and features that may enhance their existing solutions
• Track and report on account performance, including customer satisfaction and account growth metrics

Benefits

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities