Service Delivery Manager

Summary

Join a collaborative and supportive team of experienced Dynamics 365 consultants as a Service Delivery Manager. You will manage strategic client accounts, handle multiple projects, and build strong client relationships. Responsibilities include project leadership, requirement documentation, issue resolution, and communication. The role requires 6+ years of D365 for F&O implementation experience. We offer competitive pay, performance-based bonuses, unlimited paid time off, and a comprehensive benefits package.

Requirements

6+ years of D365 for F&O implementation experience

Responsibilities

• Be responsible for delivery and management into strategic live client accounts within the Customer Care team
• Handling multiple projects/tasks simultaneously
• Understanding change management
• Build strong relationships with clients and partners
• Prioritize tasks and communicating commitments with clients & team members
• Work in a highly collaborative team environment
• Travel to client-site when necessary
• Serve as project lead and primary service delivery interface and point of contact for customer
• Coordinate and work closely with Account Management and other members of the Customer Care Team to deliver on clients strategic ERP initiatives
• Provide the primary Solution Architect role for the customer
• Own all of the delivery aspects of customer projects including project management, documentation of requirements and timeline, resolution of open issues, communication of status and more to maintain customer satisfaction
• Establish and nurture productive relationships with internal and client teams while delivering exceptional client service
• Maintain internal systems for project status, resource plans, financial updates for billing, time submittals and approvals, and expense reports

Preferred Qualifications

• Developing strong functional, analytical, presentation, documentation, training and interpersonal skills
• Building relationships with clients and partners
• Prioritizing tasks and communicating commitments
• Working in a highly collaborative team environment
• Solving complex problems with creative solutions
• Learning new concepts quickly and thoroughly
• Promoting the mission and Shared Values of our company

Benefits

• Competitive pay with and performance-based bonus
• Unlimited paid time off
• Flexible and affordable benefits program
• Medical, dental & vision coverage
• Flexible spending accounts
• Health reimbursement account
• 401(k) plan with a company match