Service Designer - Senior

Summary

Join the Government of Alberta as a Senior Service Designer! This remote role, with occasional on-site meetings in Edmonton, focuses on supporting a data center of excellence. You will be responsible for designing and delivering data products, integrating human-centered design methods, and analyzing user experiences. The project involves working with stakeholders to improve data access and informed use of GoA data assets. The contract is estimated to last from April 3, 2025, to August 9, 2025, with a potential 12-month extension. This position requires collaboration with various teams and individuals across the organization to achieve data-informed decision-making.

Requirements

• Provide updated Resume in word format
• Provide attached Skills Matrix and References after filling
• Provide your expected hourly rate
• Provide your Work Authorization
• Share your LinkedIn Profile ID

Responsibilities

• Support a data center of excellence that delivers services to enable data access, analytics and economy to support data-informed decision making
• Work with other individuals within the Data Centre of Excellence and across the organization to effectively delivery data products as the organization's data assets
• Deliver data products with agility, focus on business outcomes, innovation, and transformation to ensure data is treated as a corporate asset
• Support the Data Product Delivery team in defining the scope, roadmap, designing the product, prototyping of data products and product opportunities for the GoA and its external partners (as needed)
• Improve access to and informed use of GoA data assets both within and outside of government in support of policy analysis, program planning, and decision-making
• Work closely with other Analysts and Managers (and above) across the department to design, provide advice, and prepare recommendations for data product delivery
• Support the leadership and direction responsible for: Data Product Services; Data Analytics Services; and Data Architecture services
• Perform activities such as review, discovery, requirements gathering, process mapping, service design, technical documentation, prototyping, evaluation, and gap analysis for program review and data product delivery
• Integrate human-centered design methods into program review and data product delivery
• Analyze and document project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens
• Analyze internal and external data user experiences across channels (data pipelines, data user interfaces, data catalogues, data architecture etc.) and identification of gaps, current processes, opportunities, and solutions
• Based on business stakeholders and GoA policies, goals, priorities, and opportunities, create a plan for and deliver: User and behavioral field research; Co-design workshops; Prototype design and testing; Concept testing
• Develop: Journey map and service blueprint development; Process mapping; Service prototyping; User story mapping and creation
• Conduct: Usability testing; Service performance measurement, analysis, and reporting; and Strategy and roadmap documents or diagrams
• Create a depiction of the overall end-to-end data/analytics product service journey, end to end process mapping, current and future state mapping, and specific needs, opportunities, solutions, and metrics
• Develop a plan for the integration of specific design, product features and development work into the overall data service experience and measurement of results
• Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management
• Develop a plan for the integration of new data architectural solutions into existing data service operations by examining areas such as the impacts of the migration of data service delivery, data management innovation, change management, and data governance

Preferred Qualifications

Be available for onsite meetings when required (up to 3-4 monthly)