Service Desk Agent

Summary

Join Datacom's Service Desk team as a Service Desk Agent and kickstart your IT career. You will be the first point of contact for clients, proactively resolving issues or escalating them appropriately. Responsibilities include providing high-quality support via phone, email, and alert monitoring, following ITIL processes to identify, troubleshoot, and resolve incidents and service requests. This role requires strong problem-solving and customer service skills, excellent communication (written and verbal), and the ability to work across a rotating roster covering Monday to Sunday, 6 am to 10 pm. Australian Citizenship or Permanent Residency (and/or NZ Citizen) and ability to pass a national police check are essential. Datacom offers a supportive environment, remote work, flexible hours, and professional development opportunities.

Requirements

• Problem solving and delivering quality customer service is your forte, and you’re looking for a role that challenges you to think on your feet
• You’re comfortable working with customers over the phone and have strong, clear communication skills; both written and verbal
• Australian Citizenship or Perm Resident (and/or NZ Citizen) and ability to pass national police check is essential
• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go

Responsibilities

• Provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring
• Following ITIL processes, identify, troubleshoot and resolve incidents and service requests

Benefits

• Remote working
• Flexi-hours
• Professional development courses