Manager, Salesforce Engineering

Summary

Join ULTRA MOBILE's Tech Ops Team as a Manager, Salesforce Engineering! This remote role (US-based) involves overseeing a team of Salesforce engineers and admins, designing, building, and maintaining Salesforce solutions. You will shape the Salesforce platform strategy, collaborate cross-functionally, and ensure platform scalability and reliability. Responsibilities include project prioritization, code review, architecture design, and third-party application integration. You will also mentor the team, manage onshore and offshore resources, and drive process improvements and cost savings. This role requires extensive Salesforce platform knowledge, Apex code, and API experience. Success depends on your ability to lead, prioritize, and foster a culture of continuous improvement.

Requirements

• Bachelor’s degree preferred
• 6+ years of experience with Salesforce Admin/Developer/Architect, including at least 2 years in a managerial or lead capacity
• 8+ Years of analyst or business manager experience
• 4+ years in wireless; sales/operations/technical operations/care
• 3+ years of experience with Jira development (cloud instance preferred)
• Salesforce lead/Senior Developer level
• Onshore and Offshore Management
• Self-directed Leader, ability to prioritize and manage workload for a larger team
• Experience managing medium to large scale cross functional technical teams and projects
• Ability to analyze raw data and collaborate with cross functional departments to identify opportunities
• Advanced troubleshooting and fault isolation skills

Responsibilities

• Oversee a team of Salesforce engineers and admins to design, build, and maintain Salesforce solutions that align with strategic business goals
• Shape the Salesforce platform strategy
• Collaborate cross-functionally to drive solution delivery
• Ensure platform scalability and reliability
• Prioritize projects
• Conduct code reviews
• Design architecture
• Integrate third-party applications
• Drive process improvements and cost savings
• Mentor and foster technical growth within the team
• Manage both onshore and offshore resources
• Play a key role in the development and management of all Salesforce-related software
• Help with the development and successful execution of the Salesforce roadmap
• Actively explore and evaluate new software tools, staying informed about the latest industry trends and innovations
• Devise innovative ways to leverage software solutions to support the organization's sales goals
• Collaborate with upper management to analyze challenges and propose software-related solutions that align with the company's objectives
• Be dedicated to continuous learning and be willing to delve into the necessary details to understand the company's goals, as well as the available software solutions that can support them
• Contribute to the overall success of our company's SaaS implementation strategy, driving enhanced productivity, time savings, and salesforce-related software architectural development
• Have Salesforce Senior/lead Developer-level skills, enabling you to mentor a team of direct reports and guide them to achieve the same level of expertise
• Lead and prioritize workload to ensure successful implementation and ongoing management of the company's SaaS applications
• Be responsible for learning, developing and implementing new software solutions to assist our operations and sales teams, along with working on a diverse set of software platforms with all cross-functional teams
• Manage, mentor, and develop a team of Salesforce engineers, administrators, and analysts, providing guidance on best practices, technical challenges, and career growth
• Manage a team of Salesforce offshore developers
• Report and analyze ticketing and care related data
• Lead the evaluation and selection of third-party Salesforce applications and tools, as needed
• Conduct code reviews, enforce best practices, and ensure compliance with Salesforce development standards and security requirements
• Drive initiatives to improve the team’s productivity, streamline processes, and stay current with Salesforce advancements
• Oversee the end-to-end implementation of projects, ensuring alignment with business objectives and technical requirements
• Serve as a liaison between business departments and engineering teams, facilitating effective communication and collaboration
• Work closely with stakeholders to understand business needs, gather requirements, and translate them into actionable technical plans
• Develop a deep understanding of business processes, products, and services
• Use this knowledge to identify opportunities for process improvement, optimization, and innovation
• Analyze complex technical and business problems, employing a creative and analytical mindset to identify optimal solutions
• Proactively address issues and roadblocks that may arise during project implementation, ensuring timely resolution and minimal disruption to operations
• Drive innovation within the implementation engineering team by encouraging new ideas, exploring alternative approaches, and leveraging emerging technologies
• Foster a culture of continuous improvement and exploration of cutting-edge solutions
• Build and maintain strong relationships with key stakeholders across business departments and engineering teams
• Collaborate with stakeholders to gather feedback, understand requirements, and manage expectations throughout the implementation process

Preferred Qualifications

• Salesforce certifications such as Salesforce Certified Platform Developer II, Salesforce Certified Application Architect, or Salesforce Certified Technical Architect are highly preferred
• Knowledge with using/implementing Salesforce service cloud, einstein, and Agent Force functionality
• Advanced understanding of monitoring/reporting SaaS platforms
• Gsuite Scripting Developer
• MySQL
• Jira/Atlassian Enterprise stack (Traditional/Service Desk)
• Salesforce mentorship trainer
• PureCloud IVR and Scripting Tool
• Advanced SaaS Integrations

Benefits

• Health insurance
• Disability insurance
• 401(k)
• Flexible spending accounts
• EAP
• Education reimbursement
• Parental leave
• Unlimited vacation
• Bonuses
• Company paid holidays
• $1,000 REFERRAL BONUS