Service Product Lead

Summary

Join Renaissance®, a global leader in pre-K–12 education technology, as a Services Product Lead! In this role, you will be the central communication hub between Product and Customer Success teams, ensuring smooth product launches and a positive customer experience. You will understand product roadmaps, communicate updates effectively, and collaborate with various internal stakeholders. This position requires strong communication, organizational, and cross-functional collaboration skills, along with experience in K-12 education and customer success. Renaissance offers a competitive salary and a comprehensive benefits package, including health insurance, retirement plans, paid time off, parental leave, and more.

Requirements

• 5+ years working in K-12 education with expertise in assessment, instructional pedagogy and data analytics
• 5+ years demonstrated success working with/in Customer Success, Product Development, and/or Project Management
• Superb organization and communication (written and verbal) skills
• Demonstrated ability to proactively initiate cross-functional collaboration
• Ability to synthesize complex information and identify critical connections relevant to team functions
• Proven ability to work independently in a fast-paced environment while managing multiple projects
• Proficiency with Microsoft 365

Responsibilities

• Understand Product roadmaps and effectively communicate updates to Customer Success teams, ensuring early insight into product development and reducing the need for reactive adjustments
• Understand and operate within established communication processes for each product team
• Attend Sprint Exits, Product Roadmap Meetings, Core Team Meetings, etc
• Initiate cross-functional collaboration with internal stakeholders across multiple departments
• Understand all Customer Success functions, their roadmaps, and strategic plans
• Inform Customer Success functional leads about product updates and collaborate to identify readiness needs
• Collaborate with Customer Success Enablement to ensure readiness across all CS functions
• Understand and effectively communicate how product updates impact overall customer experience
• Identify efforts in other workstreams to support product development (i.e., Marketing, Support, Community Knowledge)

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs