Service Reliability Engineer

Summary

Join Sleek as a Service Reliability Engineer and become the highest level of technical escalation within the support team, resolving complex technical issues and ensuring minimal downtime. Collaborate with various teams to diagnose and troubleshoot problems, contributing to continuous improvement initiatives. You will support internal stakeholders, provide technical support through multiple channels, identify and develop code fixes, configure servers and networks in the cloud, update client records and the knowledge base. Sleek offers a flexible work-from-home environment, competitive salaries, generous paid time off, and potential employee share ownership. The role requires a minimum of 5 years of experience as a Software Engineer and a strong analytical mindset. Sleek values humility, structured thinking, data-driven decision-making, and effective communication.

Requirements

• To do this, you will have a minimum of 5 years experience as Software Engineer and you will most likely be located in Singapore, Philippines, India or Malaysia
• Possess a strong academic foundation, ideally from reputable universities
• Demonstrated track record working in well-established or recognized organizations
• Over 5 years of experience as a Software Engineer
• Able to demonstrate an attention to detail
• Shows customer-attentiveness and have faced customers in past positions
• Strong analytical and problem-solving skills
• Experience with JavaScript tech stack (Node, NestJS, React, Vue)
• Experience with MongoDB, RDBMS (PostgreSQL, MySQL, etc.)
• Experience with Cloud Platforms (e.g. AWS)
• Bitbucket and Github(CI/CD knowledge)
• Proficiency in reading logs, especially Splunk
• Understanding load testing tools and analyzing results

Responsibilities

• Collaborate with friendly Product, Tech and Data teams to reproduce and resolve an array of enquiries
• Support our internal business stakeholders on questions about Sleek platform functionality
• Provide technical support through our channels via Zendesk, JIRA, and phone
• Identification of fixes and development of code
• Configure servers and networks in the Cloud
• Update database records to keep client records up-to-date
• Update knowledge base to improve self-servicing

Benefits

• You’ll be able to work from home 5 days per week
• If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate
• You can also work fully remote from anywhere in the world for 1 month each year
• We pay competitive market salaries
• Provide staff with generous paid time off and holiday schedules
• Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region