Service Support Specialist

Summary

Join Unbounce, a leading landing page and CRM platform, as a Service Support Specialist! In this remote-first role, you'll provide exceptional customer support across various channels, ensuring timely solutions and positive interactions. You'll leverage your empathy, problem-solving skills, and communication abilities to address customer needs and contribute to a supportive team environment. The role requires flexibility, including occasional weekend or holiday work, and a commitment to continuous learning and improvement. Unbounce offers a competitive compensation package, flexible time off, comprehensive health and wellness benefits, and opportunities for professional development.

Requirements

• Empathy: You empathize with customers, understanding their perspective to provide empathetic and effective support
• Problem-solving: As a problem-solving enthusiast, you relish the challenge of meeting unique customer needs and finding innovative solutions
• Communication: Proficient in written communication, you ensure clarity and effectiveness in interactions, fostering positive experiences
• Persistence and Resourcefulness: Your persistence and resourcefulness shine as you tackle new challenges with creativity and determination, never giving up until a solution is found
• Drive for Impact: Driven by impact, you find fulfillment in making a difference for customers and the team, seeing each interaction as an opportunity to contribute positively
• Adaptability: Adaptive to change, you embrace new technologies and support teammates through transitions, maintaining a positive attitude and fostering resilience
• Continuous Learning: Committed to continuous growth, you actively seek opportunities to learn and improve, recognizing that personal development is key to professional success
• Initiative: You take initiative, owning your performance results and outcomes, demonstrating accountability and responsibility for your work
• Flexibility: Flexible and adaptable, you excel in dynamic environments, readily assisting wherever customers need support the most

Responsibilities

• Provide support across various channels, ensuring timely solutions and positive interactions that leave customers satisfied
• Empathize with customers, understanding their perspective to provide empathetic and effective support, while simplifying complex technical issues for enhanced problem-solving, and demonstrating persistence and resourcefulness in tackling new challenges to meet unique customer needs and find innovative solutions
• Ensure clarity and effectiveness in interactions through proficient written communication, fostering positive experiences and enhancing the customer experience
• Contribute to team resources and documentation, ensuring accuracy and accessibility of information, and fostering a supportive team culture and growth-oriented environment through knowledge sharing, peer coaching, and shadowing
• Drive positive outcomes by meeting and exceeding individual performance metrics, taking initiative, and owning your performance results and outcomes, while remaining flexible and adaptable in dynamic environments
• Commit to continuous growth by actively seeking opportunities to learn and improve, embracing new technologies, and supporting teammates through transitions, while continuously improving skills and knowledge to enhance work quality and productivity

Benefits

• Compensation range $47,890 - $62,202
• Flexible Time Off Policy - We encourage a minimum of 4 weeks per year!
• Remote First Team
• Flexible Hours
• Work From Anywhere Program
• Health Insurance
• Employee Assistance Program (EAP)
• Quarterly Company Wide Recharge Days
• End of Year Company Wide Holiday Closure
• Maternity & Parental Leave Program
• Weekly Virtual Yoga Classes
• $2000 Lifestyle Spending Account (LSA)
• RRSP, 401(K), WWK Pension Personal Contributions
• Volunteer Day
• Team Building Budget
• Referral Program ($1000)
• Annual Bonus Program
• Anniversary Milestone LSA Top Up
• Birthday Day Off
• Professional Development Budget