ServiceNow Architect

Summary

Join IT Concepts, Inc. as a ServiceNow Architect to lead the development of HRSD-related functions for a VA End-user Business Operations contract. This role requires extensive experience in IT management and ServiceNow, exceptional communication skills, and strong stakeholder relationships. You will oversee the architecture and design of the TXP program within ServiceNow HRSD, focusing on scalable, efficient, and secure solutions. The position involves collaboration with various stakeholders, technical team leadership, training, and ensuring compliance. This remote position offers a competitive benefits package and opportunities for professional development.

Requirements

• 5+ years of architect and design ServiceNow HRSD solutions
• 5+ years of lead implementations of ServiceNow HRSD solutions
• 8+ years of engagement with client stakeholders and customers to determine solution requirements and improvements
• 5+ years of engagement with client executives to generate roadmaps and recommendations
• 5+ years of creating roadmaps for technical offering growth and innovation
• Understand and design integrations and interfaces with other systems
• Understand and design data models
• Excellent customer relationship management skills, including effective oral and written communications
• Bachelor’s degree

Responsibilities

• Design and develop scalable, efficient, and secure HRSD solutions that meet agency requirements
• Create detailed documentation for HRSD solutions, including, but not limited to, graphical solution representations and written solution descriptions, and facilitate / support solution delivery
• Identify opportunities for innovation and continuous improvement in HRSD practices and technologies for solution integration
• Identify risk areas in HRSD solutions and provide risk mitigation recommendations for implementation
• Lead technical teams in implementing HRSD solutions, ensuring alignment with best practices and business objectives
• Determine and facilitate relevant training for junior professionals and users across agency contracts
• Provide mentorship for HRSD professionals
• Collaborate with leaders, managers, and other stakeholders to gather requirements and provide technical guidance
• Build relationships with partners, vendors, agency stakeholders, and Business Operations teammates to enhance effective delivery of solutions and implementation of HRSD requirements
• Develop and recommend IT standards, policies, and procedures to ensure consistency and compliance
• Understand agency compliance and reporting requirements as a part of developing solutions within the VA IT environment
• Ensure solutions are compliant with the requisite regulations and applicable industry standards
• Remain abreast of market trends and new technologies for possible integration or enhancements into solutions

Preferred Qualifications

• ServiceNow HRSD Certification
• Understanding of other ServiceNow products
• Understanding other HR technologies (PeopleSoft HCM, Cornerstone On Demand, etc.)
• Understanding of Agile development methodology and willingness to knowledge transfer
• Experience with Federal agencies, their requirements, and their workflows
• Master’s degree

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Flexibility for you to take a course, complete a certification, or engage in other professional growth and networking