ServiceNow Business Analyst
Thirdera
📍Remote - Mexico
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Job highlights
Summary
Join Thirdera, a Cognizant Company, as a ServiceNow Business Analyst II and contribute to our LATAM team! We're seeking a highly skilled individual with a passion for ServiceNow and a global mindset. You'll work on developing business case scenarios, performing feasibility analyses, and creating necessary documentation. This remote position requires a Bachelor's degree, 3-4 years of business analysis experience, and proven experience with ServiceNow requirements gathering. We offer competitive compensation, generous benefits, and a focus on work-life balance.
Requirements
- Bachelor’s degree in informatics, Information Systems, Industrial engineering, Process engineering, Administration or similar
- 3 - 4 years of previously business analysis experience designing requirements for Software development projects
- Experience with: Workshops, Demo, Agile/SCRUM/ SAFe sprints, user stories creation
- Experience working on ServiceNow gathering requirements
- Experience in agile frameworks
Responsibilities
- Develop business case scenarios that meet the real customer’s need within the scope, time and financial frameworks
- Perform high-level analysis to determine feasibility of the cost /benefit of project solution and produce required documentation
Preferred Qualifications
- ITIL v3 or 4 Knowledge or certification
- Experience on ITSM on ServiceNow- (Remedy, Solarwind, Jira, zendesk, Soho, HP service manager, or any other ITSM tool)
Benefits
- Competitive compensation
- Generous benefits
- Remote working
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Please let Thirdera know you found this job on JobsCollider. Thanks! 🙏