ServiceNow Designer

Summary

Join Tria Federal as a ServiceNow Designer and contribute to mission-critical projects impacting citizens. This remote, full-time position requires a Secret Clearance and at least four years of experience. You will apply your expertise in UI/UX design, ServiceNow, and design thinking to create optimal solutions. Responsibilities include gathering requirements, designing interfaces, creating documentation, and collaborating with the technical team. The ideal candidate possesses strong ServiceNow skills, experience with SDLC, and excellent communication abilities. Tria offers a top-tier benefits package to support your well-being.

Requirements

• Experience with UI Design and Process Flow Design within ServiceNow to produce required customer design solutions that meet functional requirements such as workflows, service requests data flows, etc
• Experience understanding and applying Design Thinking concepts and techniques to produce frictionless ServiceNow environment designs
• Experience with a variety of techniques to gather design requirements, e.g., interviews, observation, requirements workshops, surveys, workflow and document analysis
• Demonstrated experience designing efficient and user-friendly user interface/user experience (UI/UX) designs that employ the most appropriate user interface functions (e.g., drop-down lists, radio buttons, checkboxes, text entry boxes, scrolling, validation, etc.), along with a complimentary color palette, to meet user requirements
• Experience creating wireframes, design illustrations, process flow diagrams, graphics, business, functional and system documents, and similar documentation documenting customer requirements
• Deep understanding of the ServiceNow out-of-the-box features and functionality, customization opportunities, compatible 3rd party plugins to extend functionality, and ServiceNow industry best practices
• Experience with System Development Life Cycle (SDLC) processes including client requirement analysis, system design and UX testing
• Familiarity with ITIL/ITSM processes
• Experience building effective working relationships with stakeholders, customers, team members, and technical team members to facilitate the adoption of the best design solutions
• Technical aptitude to keep abreast of new ServiceNow features, functions, and capabilities
• Secret Clearance Required
• At least four (4) years of experience as a User Interface (UI) Designer within ServiceNow
• At least one (1) year of ServiceNow customization & development experience
• US Citizenship

Responsibilities

• Apply detailed knowledge of ServiceNow and industry best practices to produce optimal to-be design solutions that meet the customer’s functional requirements and business processes, such as workflows, service requests, data flows, etc
• Apply Design Thinking concepts and techniques to produce frictionless, efficient, and user-friendly user interface/user experience (UI/UX) designs that employ the best suited interface functions (e.g., drop-down lists, radio buttons, checkboxes, text-entry boxes, scrolling, validation, etc.), along with a complimentary color palette, to meet user requirements
• Use a variety of techniques to gather design requirements, e.g., interviews, observation, requirements workshops, surveys, site visits, business process decomposition, workflow analysis, and document analysis
• Create wireframes, design illustrations, process flow diagrams, graphics, functional and system documents, and similar documentation to illustrate the customer’s design requirements
• Maintain a thorough understanding of ServiceNow out-of-the-box features and functionality, customization opportunities, compatible 3rd party plugins to extend functionality, and ServiceNow industry best practices
• Participate in all phases of the System Development Life Cycle (SDLC) as needed such as requirements and UI/UX testing
• May assist and sometimes lead test plan development and execution, especially UX/UI testing
• Collaborate with the technical team to implement designs that produce working solutions
• Participate in design and other reviews to ensure that all business functional, process and system design requirements are met
• Build and maintain an effective working relationship with stakeholders, customers, and team members that leads to the adoption of the best design solutions

Preferred Qualifications

• ServiceNow Micro-certification – Flow Designer
• BS/BA degree in Computer Science, MIS, or related IT discipline
• An additional four years of related professional experience can be substituted for a BS/BA degree

Benefits

• Top-tier benefits package to invest in your physical, mental, and financial health and wellness
• Opportunities to learn new skills, seize new challenges, and advance your career as we grow