ServiceNow Developer II

Summary

Join Pax8 as a ServiceNow Developer II - CSM and design, develop, build, and customize applications and integrations within our ServiceNow platform, focusing on Customer Service Management (CSM). You will leverage your strong development background and extensive experience in multiple ServiceNow modules. As the highest level of support for feature releases and bug fixes, you will also participate in story creation and solution design. This role requires at least two to four years of ServiceNow development experience, expertise in ServiceNow web technologies, and a strong understanding of ITIL and ITSM/CSM frameworks. Pax8 offers a competitive compensation package and a variety of benefits, including a hybrid/remote work environment.

Requirements

• At least two (2) to four (4) years of experience in ServiceNow development, configuration, and maintenance, particularly CSM
• Experience with CSM and any other one (1): HRSD, ITBM, ITSM, CMDB or PPM/CPM
• Expertise with ServiceNow integration, automation, and workflows
• Expertise with creation and modification of various Access Controls (ACL's), Business Rules, Client Scripts, UI Actions and UI Policies
• Highly experienced in creating and configuring business rules, UI policies, UI actions, client scripts, ACLs
• Thorough understanding of ITIL and ITSM/CSM Framework
• Expertise in ServiceNow Web technologies - JavaScript, REST, HTML, CSS, Angular JS, JSON, Glide, React
• Expertise in Performance Analytics, Playbook development, Process Automation Designer, Virtual Agent and Portal development
• Essential skills also involve knowledge of Interaction Management and Case Management lifecycles
• Experience using Update Sets for release management
• Ability to build partnerships and work collaboratively with others to meet shared objectives. Empathetic customer service
• Ability to breakdown complex initiatives into manageable user stories
• Ability to be self-motivated and independent
• B.A./B.S. in related field or equivalent work experience
• Certification in ServiceNow, (CSA) AND (CAD) OR (Implementer) and, ServiceNow Certified Customer Service Management (CSM) Professional Implementation Specialist

Responsibilities

• Configure and maintain ServiceNow instances, including deployment pipelines, workflows, catalog items, business rules, notifications, and reports
• Support team members in aligning ServiceNow best practices to our business requirements
• Work with ServiceNow Architect and Product Owners to gather requirements and design solutions to meet business needs
• Conduct peer reviews, document, and participate in Agile ceremonies
• Develop expertise to train staff on new technologies
• Drive own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programs, receiving peer or manager coaching, taking on stretch projects or on the job training

Preferred Qualifications

Preferred experience in Predictive Intelligence

Benefits

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups