ServiceNow Program Manager, Product Manager

Summary

Join Veracity by RGP™ as a Program Manager/Product Manager with ServiceNow expertise. You will oversee strategic initiatives delivered by external partners, own the ServiceNow platform roadmap, and drive business value through platform adoption. This role requires hands-on ServiceNow experience across multiple product suites and proven success in managing complex programs. You will collaborate with stakeholders, define adoption strategies, and champion platform best practices. The position offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Requirements

• 7+ years of experience in enterprise IT environments, with at least 5 years focused on ServiceNow as a platform owner, product manager, or program lead
• Proven experience delivering ServiceNow solutions across multiple product suites (e.g.,ITSM, HRSD, IRM, CSM, App Engine)
• Strong experience in developing and executing adoption roadmaps and driving platform value realization
• Demonstrated success managing complex programs involving multiple external vendors/partners
• Deep understanding of the ServiceNow platform’s architecture, capabilities, and best practices
• Excellent communication, stakeholder management, and leadership skills
• Experience with Agile methodologies and tools (e.g., SAFe, Scrum, Jira, ADO)

Responsibilities

• Lead and coordinate a program of concurrent ServiceNow projects executed by third-party partners and system integrators
• Establish and manage program-level governance and reporting structures
• Ensure alignment across partner delivery teams, internal stakeholders, and executive sponsors
• Own the strategic vision and roadmap for the ServiceNow platform in alignment with organizational goals
• Prioritize the backlog, define platform-level epics/features, and work closely with delivery teams to ensure value-based outcomes
• Serve as a central point of contact across the enterprise for ServiceNow platform initiatives
• Define and execute a multi-year platform adoption and capability roadmap
• Partner with business units to understand use cases, identify opportunities, and promote adoption across departments
• Develop strategies for measuring and increasing platform ROI and value realization
• Act as a liaison between business, IT, and vendor teams to ensure clear communication, expectations, and results
• Present roadmap updates, KPIs, and delivery progress to executive stakeholders
• Facilitate strategic planning workshops and product reviews
• Champion platform governance, reusability, and adherence to ServiceNow best practices
• Identify opportunities for optimization, rationalization, and innovation on the platform
• Stay current on new ServiceNow releases and features and assess applicability to the enterprise

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) in at least one product area
• PMP, SAFe, or Agile certification
• Experience with enterprise change management and digital transformation initiatives

Benefits

• Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Flexible Time Off Program, 8 Paid Holidays, 10 Paid Sick Days
• Base Pay Range: $165,000 - $180,000
• Other Compensation: Incentive Compensation