Manager, Software Engineering Management

Summary

Join ServiceNow's Impact team as an engineering leader, leveraging AI to deliver high-quality solutions. Lead and mentor teams of 5-7 engineers, collaborating with global cross-functional teams. You will build and maintain high-performance engineering teams, ensuring predictable delivery. The role requires experience integrating AI into work processes and managing teams using Agile/Scrum. Success demands proven delivery of high-quality solutions and fluency in relevant programming languages. ServiceNow offers a flexible work environment.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 9+ years of experience with technologies relevant to SN and advanced coding skills, 2+ years of managing development teams
• Proven track record of delivering high quality solutions as a lead / manager
• Experience with managing teams with Agile / Scrum development practices
• Fluency in one or more relevant programming language (Java, C++, Ruby. Shell, JavaScript)
• An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems
• Ability to execute a project based on our priorities, context, risks and desired outcomes

Responsibilities

• Deliver high quality solutions on time
• Lead / manage teams of 5-7 engineers
• Collaborate with cross functional global teams such as product management, design, support and other dev teams
• Encourage innovative mindset towards solving difficult and sometimes ambiguous problems
• Build and maintain high performance engineering teams with a predictable delivery cadence
• Mentor engineers and guide them towards achieving their career objectives