ServiceNow Scrum Master

Summary

Join NewRocket, a global ServiceNow partner, as a ServiceNow Scrum Master to lead and guide technical staff on ServiceNow projects. This client-facing role involves managing large, complex professional services projects, leading, coaching, and mentoring a team to drive project implementations. You will serve as a liaison between business and technical aspects, define project scope and objectives, and monitor progress to meet deadlines and targets. The ideal candidate possesses 6-8 years of business-related experience, including 5 years as a technology Scrum Master, and a Bachelor's degree in business management or a related field. A PMP certification is required, and Agile/Scrum certifications and ServiceNow experience are preferred. NewRocket offers a diverse and inclusive workplace that values employee well-being.

Requirements

• 6- 8 years of business-related experience, with a minimum of 5 years in technology Scrum Master, with highly desired Agile Project Management principles and experience
• Experience in strategic planning, resource allocation, monitoring of project process, detailing schedule reports on measurable items such as milestones and deliverables
• Highly proficient in project methodologies and management principles
• Demonstrated experience managing projects throughout entire execution to ensure success as defined adherence to standards of scope, budget, and timeline
• Have had oversight of economics of project plans and provided actionable feedback relating to cost benefit and return-on-investment standards
• Broad understanding of the ServiceNow Domain areas
• Strong written and verbal communication skills
• Strong facilitation skills
• Strong attention to detail
• Ability to assess and mitigate risk
• Experience leading and motivating a team
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change
• Bachelor's degree in business management or related field
• PMP certification

Responsibilities

• Serve as liaison between business and technical aspects of projects
• Define project scope and objectives and communication plans
• Plan project stages and assess business implication for each stage
• Monitor progress to ensure deadlines, standards, and cost targets are met
• Assign resources, timelines and schedule for assigned projects
• Facilitate crew and customer meetings
• Mitigate risks and dependencies
• Manage solutions using Agile and iterative project methodologies and various project management tools
• Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing
• Monitor or track project milestones and deliverables and confer with project personnel to identify and resolve problems
• Develop and manage work breakdown structure (WBS) of information technology projects
• Submit project deliverables, ensuring adherence to quality standards
• Prepare project status reports by collecting, analyzing, and summarizing information and trends
• Ensure quality control standards

Preferred Qualifications

• Agile/SCRUM certifications preferred
• ServiceNow experience preferred