Services Engagement Manager

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Services Engagement Manager (SEM). This remote role, available across Europe, focuses on ensuring successful customer engagements during the scoping and planning phases of Veeva Quality Implementations. The SEM will work closely with sales and services teams, develop proposals, manage stakeholder expectations, and identify the appropriate project charter. The ideal candidate will possess strong communication skills, experience in delivering consulting services within the life sciences industry, and a collaborative work style. Travel is estimated at less than 20%. Veeva offers a flexible work environment and various benefits.

Requirements

• Strong written and verbal communication skills, executive-level presence, and experience in facilitation
• Ability to engage audiences of varying perception levels both remotely and in person
• Manage negotiations with a wide range of stakeholders, including executive level
• Collaborative and consultative work style
• 5+ years’ experience delivering consulting services, including involvement in selling services
• Quality Life Science experience
• Bachelor’s Degree
• Ability to travel (Less than 20%)

Responsibilities

• Utilizing Quality Life Sciences experience and Veeva product knowledge, structure the right implementation approach, set the right expectations, and identify the appropriate project charter, including staffing, timeframes, and associated costs
• Align closely with Sales and Services teams to provide implementation proposals and establish confidence with Customers in our ability to deliver
• Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services
• Set Customer and internal stakeholder expectations correctly with a focus on long-term success
• Provide awareness and alignment with partner ecosystem
• Position Managed Services support, training, and other solutions that may be needed for a successful customer experience

Preferred Qualifications

• Direct Life Sciences Quality experience, preferably within the Document Management, GxP Training, and Quality Event Management, CS,V and LIM space
• Experience with Cloud-based solution deployment
• Background includes exposure to compliance and validation standards in the Life Sciences industry
• Proven success in selling services

Benefits

• Health & wellness programs
• Veeva charitable giving program
• Work from home or in the office flexibility