Site Reliability Engineer

Summary

Join AMP Corporation as a Site Reliability Engineer - Embedded and play a key role in maintaining the availability of hundreds of robotic systems across AMP's sortation facilities. This remote position, based in the contiguous US with an East Coast schedule, involves both support and development. You will triage and respond to tickets, troubleshoot various system issues, maintain documentation, and improve the Jira ticketing system. Development responsibilities include working with the monitoring, alerting, and logging stacks. The ideal candidate possesses strong technical and interpersonal skills, experience with Linux systems, and coding experience (preferably in C++ or Rust). AMP offers a competitive salary, equity grant, and comprehensive benefits package.

Requirements

• Strong technical communication skills for collaborating with the rest of the software team through ticket escalations
• Strong interpersonal skills for communicating with individuals experiencing downtime issues that can be overwhelming
• Experience troubleshooting Linux systems
• Demonstrated experience writing code, preferably in a compiled language, ideally C++ or Rust
• Desire to learn and gain experience writing code, including professional software engineering practices like coding standards, code reviews, source control management, build processes, testing, and operations
• Desire to make the job easier as you go. The growth of facilities requires this role to become more efficient over time
• Proficiency managing task level scoping for yourself under a sprint based or kanban methodology
• Passion for green technology and emissions reduction

Responsibilities

• Triage and respond to tickets, adhering to SLAs from 9:00am - 5:00pm in the Eastern Time Zone
• Troubleshoot operating system, on-prem hardware, networking, container, and application issues to the point of mitigation, resolution, or hand-off. All devices are on-prem in AMP facilities
• Maintain and extend documentation for the engineering support process
• Help define improvements to the Jira ticketing system for ease of use and analytics tracking
• Work with Monitoring stack: Prometheus/OpenMetrics exporters, Prometheus aggregator (PromQL), Grafana dashboards
• Work with Alerting stack: Grafana alerting with Slack integrations
• Work with Logging stack: C++ and Rust

Preferred Qualifications

• Real world experience with deployed hardware
• Experience with Docker or similar technologies
• Experience troubleshooting to minimize mean time to recovery in downtime situations
• Startup ready mentality

Benefits

• Salary & Compensation Information: $102,600 - $120,323 per year
• Equity Grant: The candidate selected for this role will be recommended for a stock option grant commensurate with the position and the candidate’s qualifications
• Medical - The company covers up 85% to 100% of the premium for Cigna medical healthcare plans depending on the selection. Employees pay the difference in premium if they select a more expensive plan. Up to 75% for dependents
• Dental, Vision, Short and Long Term Disability
• Life Insurance: The company covers the cost of Basic Life / AD&D 1 x Salary, option to purchase additional through New York Life
• Benefits start the day you start
• HSA Eligible Health Plans, Employer Monthly Contributions on Dependent and Individual Plans
• 401(k) retirement plan (non-matching)
• FTO - Flexible Time Off
• 6 Accrued Sick Days
• Eight (8) paid holidays
• Remote or Hybrid: Full-remote with regular travel to AMP's Louisville CO HQ or Hybrid or full time in-office at AMP's Louisville CO HQ