Site Reliability Engineer

Summary

Join Capital Markets Gateway LLC. (CMG), a financial technology firm connecting investors and underwriters, as a Site Reliability Engineer (SRE). You will play a crucial role in ensuring the reliability, performance, and scalability of our infrastructure and applications. Key responsibilities include designing, implementing, and maintaining monitoring and observability solutions using various tools, defining and implementing SLOs and SLIs, developing dashboards and alerts, and optimizing system performance. You will also collaborate with cross-functional teams and contribute to automation and tooling efforts. This is a 2+ year contract position offering flexible working hours, a top-of-the-line MacBook, tech courses and conferences, and 15 vacation days. Based in Latin America, this role requires strong experience in SRE, proficiency in various technologies, and excellent communication skills.

Requirements

• Must be based in Latin America
• English level - C1 or C2
• Proven experience as a Site Reliability Engineer or similar role
• Proficiency in logging, metrics, and tracing frameworks (DataDog, Loki, Prometheus, OpenTelemetry)
• Experience with cloud platforms (Azure preferred) and infrastructure-as-code tools (e.g., Terraform)
• Strong programming and scripting skills (Python, Bash)
• Proficiency in containerization technologies and orchestration tools (Docker, Kubernetes)
• Understanding of Linux-based systems, networking, and security principles related to containerized applications
• Strong problem-solving and troubleshooting skills, with a passion for identifying and resolving complex technical issues
• Excellent communication and collaboration abilities
• Ability to thrive in a fast-paced, constantly evolving environment

Responsibilities

• Design, implement, and maintain monitoring and observability solutions using tools like Prometheus, Grafana Stack (Loki/Grafana/Tempo/Alert Manager), Datadog, and OpenTelemetry
• Define and implement SLOs, SLIs, and error budgets to measure system reliability
• Develop and optimize dashboards, alerts, and reports for system performance and business metrics
• Design actionable alerting strategies to minimize noise and ensure meaningful notifications
• Integrate alerting systems with Jira
• Establish and refine runbooks for on-call teams to handle alerts efficiently
• Analyze system performance metrics, identify bottlenecks, and implement optimizations to improve system efficiency and scalability
• Help conduct load testing and capacity planning to ensure systems can handle peak traffic loads
• Identify opportunities for automation and develop tools to streamline operational processes, such as deployment, configuration management, and monitoring
• Implement monitoring and alerting systems within automations to detect and resolve issues proactively
• Collaborate closely with cross-functional teams, including software engineers, operations, and infrastructure teams, to understand system requirements, provide technical guidance, and drive solutions
• Communicate effectively to stakeholders about system changes, incidents, and improvements

Preferred Qualifications

Experience with PostgreSQL monitoring and optimization

Benefits

• 2 year+ contract
• 15 days of vacation
• Tech courses and conferences
• Top-of-the-line MacBook
• Flexible working hours