Remote Site Reliability Engineer

Summary

The job is for an Application Support Engineer at ConnectOS, a Great Place to Work certified company in the Philippines. The role involves providing operational support, liaising with external partners, gathering and analyzing metrics, managing incident response, participating in system design, platform management, and planning, building and maintaining sustainable systems, creating technical documentation, building monitoring for security, availability, reliability, and performance, analyzing current technology, and developing processes for improvement. Benefits include home-based work, medical coverage, paid vacation, competitive salary, financial assistance, mandatory government benefits, complimentary sleeping quarters, fitness facilities, regular company events, career growth opportunities, and equal employment opportunities.

Requirements

• At least 4 years of experience as an Application Support Engineer or experience with Web Application Frameworks (Laravel)
• Experience in debugging code in Laravel and working with MySQL/MariaDB
• Exposure to any application monitoring tool such as NewRelic and Datadog
• Experience with infrastructure as code and deployment via CI/CD Pipelines

Responsibilities

• Provide operational support and engineering solutions for client's systems and applications
• Liaise with external partners, stakeholders, and development teams for support queries
• Gather and analyze metrics to enhance performance tuning and fault finding
• Manage incident response, conduct root cause analysis, and produce reports for major incidents
• Participate in system design, platform management, and planning
• Build and maintain sustainable systems and services through automation
• Create and update technical documentation and maintain a knowledge base
• Build and operate monitoring for security, availability, reliability, and performance
• Analyze current technology and develop processes for improvement and expansion

Preferred Qualifications

• AWS Experience (specifically EC2, Redis, RDS, S3, SQS, Cloudwatch)
• Previous experience in working in an Agile Environment is beneficial
• Collaborative and innovative, with a CI/CD approach to improving current systems & processes
• AWS Developer, SysOps Administrator or DevOps Engineer certification

Benefits

• Home-based with occasional office-based work depending on the business needs
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA